- Increase the touch and hold delay:
- Rule out screen & battery issues
- Update your Operating System (You can manually update as described here even if your screen doesn’t permit you to update normally).
- Try to find a pattern. When does this happen?
- If it only happens during phone calls than it’s probably a proximity sensor issue. Go here for more info and workarounds.
- If it happens while the phone is plugged in then it’s probably static caused by a bad/old/broken charging cable. You’ll need a good data-usb-cable. See this topic for more info.
- If it happens in any other situation where the phone could be exposed to static - e.g. you are walking (your pant legs are rubbing on each other causing friction) while you use the phone - try to reduce the static/friction and see if it makes a difference.
- If it happens while using (a) specific app(s) (maybe ones that are very cpu/power consuming) try to reinstall them or replace them with lightweight alternatives.
If none of this works contact support with the following information included in your request:
Subject: "Ghost touches"
Description: "My display suffers from unintentional touch inputs, or “ghost touches”. I confirm that my shipping address is correct.
Please see attached the sample video and advise how to proceed further."
your order number
your phone’s IMEI
attach a video of your Fairphone 2 suffering from ghost touches
After writing the eMail to support - to speed things up - it is advised to call support with your ticket number at hand. Over the phone it’s much easier to clear things up than with a back and forth via eMail.
Mine is doing this as well, doesn’t seem to be all the time, still investigating. It’s at its worst when you hold your finger down and scroll through the menu, it seems to make it jump all over the place. As if another finger was touching somwhere else on the screen.