Hi, When I first got my fairphone 2, the screen was just a little oversensitive but it was manageable. From there it only got worse and worse. Now the phone is basically unusable and I will have to switch to another phone. I have already opened a ticket on zendesk but from what I have read here it…

I submitted a request and waited a while. They told me to open an account on the return website and request a return. (I backed up my contacts and sms, then spent some time looking for a replacement phone before I did it). After a day or two, it was approved. I chose a pick up date (different da…

I already disassembled the screen, to look for any dust or corrosion, that may cause the ‘blackout’. I understand that the some of mentioned problems are not caused by a dysfunctional screen, but by different parts (like proximity sensor). I just wanted to emphasise, that with these minor bugs i s…

Does the screen permanently stay dark now? Does the charging LED still work when plugged in? (I.e. Do you get a yellow or green light when plugging in and charging the battery?) I am wondering if it is just the screen that stays dark, or if the phone is shut down and doesn’t boot (the latter could…

The screen stays black. with and without power cable plugged in. I only see a green LED with the power cable plugged in. It vibrates when i use the on/off-button. And it produces some heat. I opened it some days ago, found nothing dusty or else, that would explain me a problem with the screen. …

If the LED shows green light when plugged in, it means the battery is fully charged. So it seems getting power for the device should not be the problem. ALso the device getting hot is a good sign that the CPU is working. Since you already tried to reassemble the screen and it didn’t help, and consi…

ok, thanks. Seems I need not only a new screen, but some patience, too :wink: I think the normal process would be, that i have to resent my fairphone to check what`s wrong. “(…) Under this Warranty, you have given a maximum of two (2) months after discovery of defect to notify us.Having said th…

I spoke too soon. Having taken the phone apart several times and cleaned all the contacts, it still misbehaves after a few hours - random screen “presses”, switching between apps and other totally weird behaviour. If I take the battery out and restart it, it’s okay for a few hours, but soon reverts …

Hello, I have the same problem :s

Similar issue for me. Hoping for some insights, will post this as a repair request as well. Main symptoms: Keypad: letters furthest to the right on keypad do not react at all, tap-hold is impossible for letters near the problem area. Installing and uninstalling different keypad apps has no effect…

[image] Joel_Svedlund: Have tried to reboot, battery removal reboot, remove screen and clean contact points. HW failure? Likely. If re-assembling didn’t help, I’d recommend to get in touch with support to get a replacement under warranty.

Thanks, just sent a support request.

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I can't use my fairphone 2 anymore (crazy touchscreen, reboots…)

Help Fairphone 2