That’s not normal! Try to screw them together tighter. This is probably also the reason for the noises you hear. Also check this topic
Most have already been described here in the forum and for some there are workarounds.
Could be:
https://forum.fairphone.com/t/two-sim-cards-cant-make-receive-calls-when-both-are-turned-on-workaround-wait-5-seconds/12118?u=paulakreuzer
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