###Original Post: Hi, I received the new slim case this weekend and immediately applied it to my FP2. It all fits well and makes the phone more appealing and remarkably thinner but later in the afternoon the phone went suddenly into a reboot with all apps checked and installed again (like with an O…

I am also experiencing reboot issues with the new slim cover. When pressing the power button I regularly manage to jam it and it does not release. The continuously pressed power button then causes the phone to reboot. Swapping the power button with the camera button (which I rarely/never use) resolv…

[image] Douwe: we’ve had enough cases being sent back for testing. And did they already find something? Like for example - what most of us here assume - that the buttons are simply mounted the wrong way?

Thanks for your answer. Inspired by the community I switched the Camera- and the on/off-button on the coral red case and it now works. So I will try the same for the white one, so I can use it right away and the customer device has one thing less to deal with. Thanks, and I love my fairphone …

[image] paulakreuzer: And did they already find something? Like for example - what most of us here assume - that the buttons are simply mounted the wrong way? It is a combination of both the case and the Fairphone. Modifications have been made to new cases to prevent this issue. I do not know…

Well I’ve just received a new (coral) slim case today, and can immediately see that I have this problem, if not obviously severely yet. It seems pretty clear that it’s because the back of the case has on overly-tight fit around the power button. My reason for suggesting this is that if I attach onl…

I got a slim case about a month ago to replace the regular one, which fell apart. And I had to swap the buttons too to get it working. Since then it is OK again. After reading about the misalignment of the camera hole I looked and found the same at my case. Kind regards, Mathias

Same problem here and same resolution (after one week of trouble and disapointment) : swapping buttons. Thanks a lot for the advice! I’m a bit sad that Fairphone wasn’t able to talk to me about this while I was buying a new case after my regular one (transparent black that I loved) broked itself…

Hey all, Thank you for your feedback and thanks to the ones who submitted their faulty cases for us to review. It has helped us a lot. The issue was caused by the combination of some dimensional differences between FP2 engines and the top cover/power button assembly. When the dimension tolerances …

how do you switch power camera buttons?

[image] John: how do you switch power camera buttons? The buttons are embedded in flexible strips. These strips are fixated to the case on both sides of each button. It isn’t so obvious at first, but you can carefully pull the strips (including the buttons) off those fixating points. And if y…

So it s a physical swap!! I thought it was a software one!! Thanks! Now it all makes more sense!

Fairphone Community Forum

Slim Case - Reboots and Button-Issues

Help Fairphone 2

hardwareissues, buttons

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