Slim Case - Reboots and Button-Issues

[Pepelisu]

Hi Douwe,
Thank you for your info. I own a FP2 pretty new, the power button seems to operate correctly. However, I still have some “reboots”. Theses reboots were due to pressing the power button accidentally. I will explain this, the time that you need to push the power button to get the “power off” dialogue is really short (around 1.5 - 2s), if you press longer than that the phone resets itself.
Is there any way to increase this times in the software so this kind of accidents (while inside a pocket for example) do not happen?
I also notice that the buttons are really prominent in the new slim cover, that makes them really easy to operate, I would say that extremely easy. Making them less prominent will help to avoid accidental press inside packets and handbags.

[KarinML]

I have the same issues with the new Slim Case…
The FP2 constantly reboots and gets very hot. (I already contacted Support)
I was so tired of the rebooting, that I installed the original case back (it is broken and thats why I received the new slim case, but at least I don’t have the reboot issues anymore…
It is just sad that I have to use a broken case just in order to have a functioning phone…

[AnotherElk]

@KarinML

It is just sad that I have to use a broken case just in order to have a functioning phone…

You don’t have to:

@douwe

If your case is causing reboots, please get in contact with our support team so we can help you.

Or you can easily fix it yourself by swapping the power and camera buttons …

Slim Case - Reboots and Button-Issues

The buttons are embedded in flexible strips. These strips are fixated to the case on both sides of each button. It isn’t so obvious at first, but you can carefully pull the strips (including the buttons) off those fixating points. And if you’ve done that, you can carefully fixate the strip with the camera button to the power button’s place (if it won’t snap in place easily, use a fingernail or some not too sharp tip of some kind to gently push it in place) and the strip with the power button in…

[KarinML]

Thank you of your answers.
I swapped the power and camera buttons and it works!!!
My Phone has been working fine without reboots already for 5 Days =)

[kloppe]

Thanks for that trick!

[mikaelp]

I encountered this reboots issue since I received my new slim case (after the old one was broken on the side as tons of them I guess). Indeed the power button gets stuck, causing a lot of reboots within a day (up to 5-6 times). Sometimes those reboots are even more problematic as they need to “Optimize apps”, which is a long process.
Of course, after a few emails to support about that, but also about many other (and important) problems I have with my FP2, I still don 't get any feedbacks from them.
This is incredible. (I am almost fighting with them for 5 months now!)

Yesterday evening I tried to switch the camera and power buttons as written above. But this morning, my FP already rebooted once. I’ll see how it goes.
My phone is up-to-date, what else could it be? My screen module is not functioning properly, could it be related?

I still expect this support service to answer my email anyway.
This phone drives me crazy. So many issues.

[paulakreuzer]

@mikaelp

My phone is up-to-date, what else could it be?

You can find a long list of things you can try here:

FP2 random reboots - see #rebootsguide for help

The Troubleshooting tips moved here. Original Post: Mine has started rebooting on a regular basis as well. I’ve tried a factory reset and it doesn’t seem to help. Its rebooted about 15 times today so far. Last night the touch stopped working so I couldn’t enter my pin after a reboot, it took a lot of attempts before it would respond. Bit dissapointed. Quick question, does anyone have the Peace of Mind thing on theirs? Mine doesn’t apart from once today when it randomly rebooted I could see it…

@mikaelp

I still expect this support service to answer my email anyway.

Give them a call. That usually solves things fast.

[Laurent_Seguin]

After almost a year with the slime white cover without any issue, I experience the same difficulty with the power button as describe here.

It is strange beacause my cover don’t seem altered. Maybe, with my lastest battery issues, too many opening have makes some invisible aleration that prevent the power button to works fine.