Edit: apologies for repeating part of @paulakreuzer’s message, I was called away when drafting the response and only now noticed you already got an answer.
Just a quick note to avoid any misunderstandings: Fairphone staff do occasionally show up on the forums, but at the end of the day it is a community forum for discussion between users. Further to this, none of the moderators are Fairphone employees either.
Other than that, I hope the workarounds in this topic can make life a bit easier whilst Fairphone come up with a more durable solution (last I heard is that the product team is investigating). Other than the ones mentioned in the first post, I recall that plugging a headset in and out of the phone will also turn on the screen.
Increasing the touch and hold delay may help there:
Depends on what the quality problem is exactly. If it’s because the camera doesn’t focus at short distances, you should be able to get a replacement camera under warranty. If it is something else, the 1.3.6 update saw ‘initial’ improvements to image processing, so this is at least something they’re working on.
Note that if you’ve had the phone for less than 14 days, then it’s easy to return the phone for a full refund - though you will need to file a support request stating that you intend to the return the phone in the two week cooling-off period - you do not have to specify a reason. Fairphone support staff will then guide you through the process, though they may take a while to get back to you. I’m not sure what Fairphone’s policy is on returns after the cooling off period. I’m mentioning this in case you’re about to run out of that two-week window.