Troubleshooting Guide:
If your phone doesn’t show any signs of live (screen stays black, no vibration and no LED e.g. when trying to charge or to reboot) the most common problems are:
- Your battery is deep-discharged
- Your cable/charger is not fully compatible or broken
- Your battery doesn’t sit tightly in the phone
- The bottom module is defective (check other causes first, consider cleaning the module contacts using a dry cloth if you can, then contact support if the problem persists)
Take out the battery and let it cool down for > 1/2h. Put it back into the phone and plug it in without booting. The Led should blink and then go from red to yellow to green. Turn on the phone.
If this didn’t work (LED won’t turn to yellow or doesn’t light at all) you should try many different cables and chargers. You’ll need a high quality data cable (4 threaded).
Sometimes it helps to charge the battery in an external charger or a friend’s FP2.
If you found this topic because you have a black screen, but the description and solutions above don’t apply for you try this guide.
Original Post:
I recently received a Fairphone 2, and it has stopped working already.
Initially when I first charged my unused fairphone it seemed to be charging very slowly, but eventually it charged and I used the phone for 1 day without any problems. In the evening, the phone ran out of battery, and I tried to charge it again with no success - the screen would be stuck on the black and white ‘FAIRPHONE’ screen. I left it on charge overnight, and in the morning it was 50% charged. I managed to turn it on and use it for 5 minutes before it suddenly switched off, and for the last couple of hours I have been trying to charge it or turn it on again, and looking through the Fairphone forums for a fix. It again won’t go past the ‘FAIRPHONE’ screen - not even to the charging battery screen. I have tried multiple charging wires and adaptors. I couldn’t even ‘hard reset’ the phone.
I have noticed however, that if I plug the charger in with the battery out of the phone, there is a red light in the top right of the screen - this isn’t there if the battery is in and it is plugged into the charger.
Again, I have only used the new phone for 1 day and there is no reason or damage for this.
Anybody else having these problems/know what I should do? - I really need my phone for work and it’s very disappointing that his has happened so soon! I’ve sent a message to Fairphone but it said they aim to get back to me within 5 working days, which is a long time!
