Hi, my FP2 died quite recently. (It’s as far as i know not a battery issue - I read those threads) Is there any way to access the internal memory? I’d like to recover images and some SMS messages from there.

Hi, is your phone completely broken or is there a reaction if you try to turn on your phone?

If you can access the fastboot mode (Volume down + Power), then you can follow this guide: https://forum.fairphone.com/t/pencil2-recover-backup-user-data-fp-os-and-fp-open-os/20974?source_topic_id=21431

Hi, The only reaction i get is if i remove the battery and insert the power cable the LED-light turns red for a second. Then nothing. So I can’t access the OS or switch anything on. So I think i need to access the memory by physically removing it and inserting it in something else. If that’s even …

Did you already try the workaround in this topic? [image] FP2 Won't turn on or charge - See first post for troubleshooting Fairphone 2 Troubleshooting Guide: If your phone doesn’t show any signs of live (screen stays black, no vibration and no LED e.g. when trying to char…

Yeah I have several cables and they all worked before. But I can’t find any guides on accessing the physical memory. Cheers, Robin

[image] robinho: So I think i need to access the memory by physically removing it and inserting it in something else. If that’s even possible? This is a hardware solution, then, and I guess a hard path. You should get advise from an electronic engineer. Also note that dissasembling the “core …

Did you check if the battery sits tights so it can deliver power? Did you try to disassemble and reassemble the phone? Maybe you have a loose connection somewhere that could be fixed this way.

[image] Roboe: physically removing it and inserting it in something else Hey, remember that FP2 is modular :slight_smile: If for sure you cannot easily extract the memory chip itself, you can still try to remove your core module and mount it in a working FP2 to get your data. But I think yo…

Yeah it’s none of the above that was the first thing i tried. Any clue on how to access the physical memory? Or get a reply from support so I can use the warranty to get a new phone?

Yeah, and if I remove the battery and insert the power cable I should still be able to charge the phone right? If not, it might be a fried battery.

Accessing internal memory on a dead FP2

Help Fairphone 2

Irina_Spitznagel August 29, 2016, 7:32am 5

Did you already try the workaround in this topic?