Hello, I am one of the early pre-order backers of the Fairphone 2, and I’ve sent this message to Fairphone support, but have not received a reply after more than a month… :(:frowning: So I’m posting it here hopefully someone can help? After the last couple of system updates (1.3.x to 1.4.x), my ph…

[image] avamk: I have tried two different batteries Was the second one a spare battery you bought or one you borrowed from a fellow FP user? If the battery was charged and after you tried it in vain it was still working in another FP2 then there is definitely a hardware issue with your FP2. …

Thank you for your quick reply. In response: Is this the battery reset instructions you’re talking about? To kickstart the battery:Take out the battery of the phone;Wait for half an hour and put the battery back in the phone;Connect the Fairphone to a charger;If the charging light is blinking, i…

[image] avamk: Am I not doing the battery reset correctly? After putting the battery back in and plugging in the phone don’t press the power button. If you didn’t then you did it correctly. If the battery reset doesn’t work then yes, I believe it’s a hardware issue, but it’s hard to diagnose…

That’s right, I didn’t press the power button. Also, the screen never turns on (“always black”). But the red LED does for three seconds at the time (including the vibration), then the phone reboots. Since it is constantly going through this cycle, I don’t think it even gets to the screen turning on…

The first thing my phone does when I plug it in while it’s turned off is show the Fairphone screen and the charging LED, then the LED disappears, then the charging screen appears and the LED comes back. So yes, I think it could be the screen then. (Maybe among other things?) Have you already tried …