I am one of the early pre-order backers of the Fairphone 2, and I’ve sent this message to Fairphone support, but have not received a reply after more than a month… :( So I’m posting it here hopefully someone can help?
After the last couple of system updates (1.3.x to 1.4.x), my phone began to reboot spontaneously when I’m using it. I’ve been tolerating it as much as I can, but it got much worse over the past couple days (which is now more than a month ago!).
When the phone was on for the last time, it showed the battery was at 88%, then suddenly it shut itself down as if someone took the battery out.
Pressing and holding the power button no longer does anything, not even any response from the LED or vibrations.
I thought the battery somehow died so I plugged the phone into a wall charger. When I do this, the phone “tries” to boot but immediately gets into a reboot loop that never makes it past a brief moment of the Fairphone logo being shown.
Trying different chargers and cables DID NOT help, and I tried plugging the phone into a computer, but the phone still gets into a endless reboot loop, and the computer constantly shows the phone being plugged in then unplugged.
I also tried to use another fully charged Fairphone 2 battery that I recently got, but that didn’t help either.
Obviously this problem is a showstopper for me, since I’m no longer able to do any work!!
I’ve been very careful with this phone and it has not experienced any form of physical trauma leading up to this problem.
So, I took out the SIM card, SD card, and battery for more than a week. Now, when I plug the phone into a power source, the red LED light lights up for about 3 seconds, including a vibration indicating that it is plugged in. However, the light would turn off for a split second, and the cycle (red light for 3 seconds plus one vibration) repeats endlessly for many hours! In addition, the phone doesn’t even show the beginnings of the boot screen anymore, it is just always black.
I have tried two different batteries and multiple USB cables and multiple power sources, but nothing helps!
I have also tried a hard reset by holding down the volume up and power buttons, but nothing happens.
I realise this problem looks similar to this, but the differences are that I don’t get any boot screen anymore, and I’ve tried two different batteries, took everything out put them back then plugged phone in but it still is stuck in this endless vibrate-but-no-boot cycle.
Any idea what’s wrong??? I really miss using this phone and it is frustrating not receiving a response from official support for more than a month… Thank you.