I logged a support Request #33885 but did not get an answer in over a week now.
My battery is bloated. Its so bloated I cant even close the metal back cover anymore. The battery does not hold any power anymore and the phone switches off immediately after disconnecting the charger. I dont want to charge the battery anymore as this is hazardous right now - the battery is clearly broken and could go on fire if charged again.
I got my phone in january. Batteries should last at least two years. 10 months is clearly not long enough. Can you please get in contact with me to solve this issue. I cant use my phone anymore!! I start to regret having chosen the fairphone. Not answering a support request within a week is clearly a NOGO.
Can someone please take care of this case. A bloated battery should be a warranty thing. Please please am begging you get in contact with me.
And why do I need to register two different accounts - one for support and one different one for the forum? weird.
can someone please help me?