'Fairness' in dealing with returns while abroad

[Stefan]

@apheiner

But as said in my previous post, it may be technical/settings: access point and/or SW update issue.

I think, there might be a misunderstanding. We are talking about bloated batteries here, like in this picture:
https://forum.fairphone.com/uploads/default/857/ec16eefb8e1e86a2.jpg from this post. I am pretty sure, it is not about settings. In fact it is highly dangerous to continue using such a battery.