I still have the problem described above - has anybody found a solution / gotten a reply from the support team? I never charge via laptop, only by “wall” electricity plug. I am certain it is not the cable, I used several different ones to test this, but the problem randomly occurs with any of them. To sum up, once again, problem as following:
- charging symbol and red light is shown
- battery symbol shows status going up very slowly or not at all
- after unplugging, battery status falls back to level before charging or below
- problem occurs randomly, sometimes unplugging and plugging the cable in again helps, sometimes it doesnt.
If any of you have ideas how to fix it, let me know, otherwise I will contact the support team (and will happily share answers if needed)!