My back cover has warped around the volume adjustment keys, it now bows out quite considerably. The only times I have removed it off are for when I have to take the battery out for when the phone freezes. Do I have to pay for cover or can I order a free replacement?
Your cover is just bent a little. Does that really bother you?
Mine looks the same and it doesn’t cause any issues (like dirt getting in).
I don’t know if a little cosmetical flaw is covered by warranty.
Can’t really be sure, all the below have been interpreted as causing the ‘term of the warranty to run out’:
The two week cooling-off period (nothing to do with warranty, but plenty of panicked reactions here on the forum).
The maximum of 2 months time that you have to notify Fairphone of a defect after it becomes apparent.
The burden of proof shifting to the owner 6 months after delivery.
For all of them, the timing counts as to when you let them know, and not e.g. when they receive the device (if it needs to be returned). Just putting it out there before there’s another couple of panicked responses…
It’s not just bent, the rubber part is coming off and it’s getting worse every day. It does bother me when my phone is falling apart and it is not just a flaw, its a manufacturing defect. I guess the covers are made by Multi-component Injection Molding, maybe the temperatures where too low and the two materials weren’t fusing well.
So it should be covered by warranty, if not I will need to buy a new cover sooner or later.