Service request from 19 July - still no answer :((((

[Irina_Spitznagel]

Did you write your request exactly as described in this topic?:

(Original/regular) Cover issues (deformed, splits, cracks) (see first post)

Hi @everybody, Thank you for raising this issue and reporting it with photos. Could you please contact the Customer Support team with the Subject: “Cracked case FP2”. Join one or several photos showing the crack(s) or split(s) on your back cover. We will then replace the defective back cover under warranty. If you wish to receive another colour than the one your order, please state it clearly. Thanks!

A phone call also could help to speed up things.