Service request from 19 July - still no answer :((((

I don’t know what to do - I have loads of problems with my FP2, one of which is that my black FP case started disintegrating (around the volume buttons) so I can’t really use my FP2 properly anymore. I logged a request with the FP team on 19th July 2016, asking the team whether they could send me a replacement/new case (given that my Fairphone is only a few months old).

I haven’t heard back from the Service team and don’t really know what to do. Any ideas anyone??

I am sooo disappointed and annoyed by FP (had lots of problems with my FP2, although my FP1 worked fine until it was stolen). Argh. I am definitely leaving the FP family after this experience.

Since the support is still working on a huge backlog, you might have to wait for a few more days, which surely is very frustrating. I heard that you can get a much faster response if you’re calling them. Haven’t tried it though.

I’m sure that you will get the replacement once they’ve gotten to your ticket. Good luck!


Did you write your request exactly as described in this topic?:

A phone call also could help to speed up things.


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