I don’t know what to do - I have loads of problems with my FP2, one of which is that my black FP case started disintegrating (around the volume buttons) so I can’t really use my FP2 properly anymore. I logged a request with the FP team on 19th July 2016, asking the team whether they could send me a replacement/new case (given that my Fairphone is only a few months old).
I haven’t heard back from the Service team and don’t really know what to do. Any ideas anyone??
I am sooo disappointed and annoyed by FP (had lots of problems with my FP2, although my FP1 worked fine until it was stolen). Argh. I am definitely leaving the FP family after this experience.
Since the support is still working on a huge backlog, you might have to wait for a few more days, which surely is very frustrating. I heard that you can get a much faster response if you’re calling them. Haven’t tried it though.
I’m sure that you will get the replacement once they’ve gotten to your ticket. Good luck!