English

FP2 random reboots - see #rebootsguide for help

I would encourage everyone who has this problem to contact support. Fairphone is very well aware of this problem. It is one of the major problems with the FP2. We want to show off our phones as well working devices so that more people can join the movement for fairer electronics. If fair electronics equals mal functioning electronics, it will be a loosing battle.

I’m now on my third phone and it works really well. I’ve had two phones that I’ve sent in with problems of random reboots. FP2 is not supposed to have random reboots. It is supposed to work with 4G. It is supposed to be stable. We are supposed to be able to recommend Fairphone to everyone without being afraid that they will get a phone that reboots all the time.

Support has gotten faster and better than it was a year ago. And, I hope that the quality control at the factory has gotten better too. I think it is mainly a hardware problem. I run the same apps on the phone that I have now as I did on the two previous phones.

3 Likes

Ah, okay. However, I will probably not return my phone again - that’s too much of a hassle. Hopefully, the next major update will fix this issue, as it apparently has for some people.
My post was mostly inspired by this post: 🇩🇪 Fairphone 2 hängt sich ständig auf! & Akku ist sehr schlecht! Apparently, paulakreuzer measures the impact of this issue based on the post numbers in the forum so that’s why I decided to join the long list of people in this thread.

And I believe you’re right, it is very critical to fix this issue rather sooner than later. At least one person in my social circle and maybe more did not buy a FP2 because of the random reboots with my second FP2. I do not think I’m in a position to faithfully recommend this phone so far. After all, it has already been over one year since this issue was first discovered…

To @Antimailer below: I have an AA processor with several random reboots a day.

13 posts were merged into an existing topic: Are random reboots processor related?

after 1 week it rebooted 1 time today :-/
:crying_cat_face:

I had many many reboots with my original phone, and using GPS was guaranteed to make it reboot multiple times during a journey. In the end I sent it back for a replacement and the new phone arrived earlier this year.

The new phone is much better (only had a single reboot on GPS) but I still get random reboots and screen freezes - 2-3 today. Usually they occur when I’m scrolling through a web page, and the page just becomes unresponsive. Sometimes I can, at that stage, switch off and on (using the power button) and I’m back to a responsive phone, but sometimes the power button does nothing and I know it will reboot itself quite soon.

Hiccup says 64 crashes reported.

I can’t see any link to particular types of activity. My CPU ends in AA.

Pete

I’m scared of posting this but I’ve just had the longest period without a lock up since owning 2 fairphones. Since I upgraded to M last week, no crashes at all.

Hopefully this has sorted it!

I have a replacement device, since mine has always crashed. According to the support, which the Hiccup logs have read out, it was a hardware defect. Have now got a new device, with current board and already after five days 6 reboots and 5 entries in Hiccup. I do not want to be so slow anymore! :sob:

If you can root your phone, then according to @Antimailer tweaking the CPU settings might help.

A post was merged into an existing topic: Fairphone 2 Rebooting while using GPS

Before the weekend, I sent this question: Fp2 keeps rebooting every 2 mins. Paul replied with some hints that I did not have time yet to try out - because I was out for the weekend.
The funny thing was that the entire weekend, my phone did not crash once. However, now that I am back home again, it almost immediately started crashing again…

I’ve tried using wifi and turning wifi off - that makes no difference. I cannot think of other things different at the hotel and back at home.

Anyone who can make an educated guess?

Since I can’t think of it being connected to a place (except wandering off into the esoteric), perhaps it might be usage? Did you use your phone differently over the weekend (more/less in general, certain Apps more/less, longer/shorter periods of doing nothing with it)?

If you rooted your phone or are willing to root it, you could try changing CPU settings.

1 Like

There could have be differences in regard of network coverage, e.g. 3G/4G being available or not; or better or worse signal.

However, could also be coincidence that the phone did not reboot over the weekend, or just unrelated to the location.

Next few days I’ll be in different places. I’ll see whether that changes things again. I really cannot think of anything I did or did not do differently than here at home. Actually, the phone boots also when I do not use it.

Can a modem influence the phone?

@AnotherElk: I do not know what rooting is, so I probably have not done that.

I have reboots and frozen screens to.
I hoped that with Android 6 it would stop. It didn’t.

What makes me sad reading all these posts is that there seems no solution.
For me, as a simple user, the tips and trics are just too difficult.

It is as if I have a car and VW askes me to adjust the cylinder heads.

So please Fairphone, take your responsability and make it quick and easy for simple customers.

2 Likes

My problem persists in other environments, so nothing esoteric there. By now, the phone crashes about every two minutes. I will try some of the things offered, even though, like Roos, I’m a simple user and even though to me most also seem mostly trial and error.
FP offered that I send in the phone for repair - however, being without a phone to me sounds not like a very good solution. In between the crashes I can at least do something with the phone. When it’s away, I can do nothing…

1 Like

I find that although my reboots are approx every 2 mins, I can make phonecalls that run for 15-30 mins without reboots.
The reboots occur when I write text messages (SMS), when I use my Outlook app, when I use Google Maps, etc. and also when the phone is just lying on the table.

Can conclusions be drawn from the fact that making calls can be done uninterrupted?

If your phone really crashes all the time I can’t see a way around returning it for repair. It pretty much sounds to me like you don’t have a (usable) phone anyways, so no big loss :wink:

The actual loss occurs when the phone is no longer usable… :wink:

I have found out that the problems are related to having 2 SIM-cards and one using 4G. As soon as I turn off 4G (and switch to 3G) the phone operates smoothly.

So: have others also encountered 4g problems? Suggestions for how to solve them are more than welcome!

Maybe:

Though I do not know if a 4G carrier and its bandwidth cause more stress to the modem part than a 3G signal does…