##We’re moving to a new warehouse: Fairphone 1 orders are delayed
As some of you noticed already, since last Tuesday our webshop is partially closed for Fairphone 1 spare parts and accessories. Currently only displays and batteries can be ordered, and they are delivered with a 7 to 10 day delay on the normal delivery time.
The reason for this is because we are moving all our operations to our new warehouse near Eindhoven (the old one was in Tilburg). This means that soon we will ship all our orders from our new distribution partner Rhenus. This also inevitably means that normal operations are halted for some time, we expect to have things completely back on track on the 26th of October. If you have urgent questions requesting orders, please contact our support team.
Quoting from the support article we’ve written on this, until then…
“we’re upgrading our webshop system, connecting our webshop with the new warehouse, testing the new operational setup and relabelling all the products with a an improved product numbering system. This move will enable us to ship out the Fairphone 2 more efficiently and also ship out the Fairphone 1 spare parts in smaller and more environmentally friendly boxes.”
Especially this last point makes us really happy - we will now be able to ship stuff in boxes which are fitting for the size of the stuff shipped. This obviously saves a lot of senseless cardboard usage and your precious Fairphone 2 in it is better protected too.
Next to that, Rhenus is a company that innovates a lot. They have a paperless supply chain, they use energy saving led-lighting in their facilities and are always looking for further ways to improve. And maybe more importantly, they have a thorough screening process when it comes to the logistics partner they work with, excluding partners not living up to their standards.