I’m experiencing some ghost inputs to my Fairphone’s touchscreen that make the phone basically unusable. They weren’t present when I originally got the phone, but seem to have developed over time. Basically the screen will suddenly start ignoring inputs, and then begin acting as though I’m touching all over in quick succession, even when my hand is nowhere near the screen. I tried disassembling the phone, cleaning the contacts and re-assembling it, however that’s not changed the situation at all (and I definitely made sure the screws near the contact are seated firmly).
Is there anything I can try to do to resolve this?
Happened to me, too. This is a software issue, if you do a full factory reset, the problem is gone, but it will reappear once you have installed back all your apps etc.
It’s most likely related to some background apps making the phone/keyboard hang for a short time, still registering inputs, but executing them a bit incorrectly. Might also be related to Gboard, I haven’t tried other keyboard apps yet.
I have the same problem. I bought my FF3 in januari but it only started a few weeks ago. It happened like 3-10 times a day, making is really irritating to use the phone. I did a full factory reset 1 week ago, since then it happened only once, on the same day I resetted.
Don’t just rely on a possibility that somebody in the community here might come up with something.
If you’ve got trouble with your phone, it’s still within warranty, and Fairphone will have to check this out.
I seem to have a comparable problem. I used my new FP3 for just about a month now and the touchscreen does some weird stuff making it unusable, At random the touchscreen gets ‘hypersensative’ and wil make anywhere from 3-10 touches, even when I just touch the screen once. This means that I can’t use the phone at all. It randomly happens and stays like that for a long time. Then it suddenly works normally again for a few hours untill it happens again. I tried reboots, taking the battery out, dissasembly, charging etc. nothing seems to work. I cant even start it in safe mode becouse I cant ‘hold’ the turn off key.
If ou had this problem and solved it, please let me know!
Thank you for your reply Alex. I already tried this and all the other options mentioned on the website. But try typing that code when every touch on the screen gets you anywhere form 3 to 10 inputs. I can hardly ‘type and backspace’ my way throught my SIM-card code. If I do manage to unlock the SIM-card and get to the emergency call screen I would try to type ##66## but it wil turn into ******#####6666666666666666 etc. at wich point I just stop as that might have taken me 15 minutes of typing and backspacing. I Hope the support team will reply soon, the phone is utterly useless like this.
Ok. I was just thinking, perhaps you could cast the screen of your phone onto a PC, and with this type the code and test your screen. Seems a bit complicated but I think it’s feasible It may also not work, but I’m doing all sorts of strange suggestions
The thing is, you need the g***le app, and I personally never did it, but I found a few tutorials.
I contacted fairphone directly thanks.
But wait here, Something appends for me.
Fennec-browser was installed i removed it then reinstalled it.
The problem seems to disapeared. Is someone who experiment this issue have fennec installed ?