FP3 Random uncontrolled behaviour

[javierbaranda]

Hi all,
I have been using my FP3 since December, but over the last month or so I have been experiencing quite random behaviours almost daily. For instance, when I am using Whatsapp or Twitter, and spend a bit either texting or scrolling down the screen, the screen would start not reacting and doing things on its own, such as: open chats/tweets, scrolling up/down, calling contacts, opening other apps (clock and alarm most frequently), disabling the wifi and setting the airplane mode… all on its own, flickering and without me interacting at all with the phone. To stop it I just block the phone and when unblocking it it would work well again although reacting quite slowly, but I’m having this issue multiple times a day now.

I have no idea what might be the reason for this, and I would like to know if there is any procedure to try to fix it or if I should contact Support.

Many thanks!!

[Stanzi]

Hi Javier!

I haven’t heard about that problem on FP3’s yet, but some people had it with their FP2’s. Maybe this thread can help you too:

Fairphone 2: Crazy touch inputs (touchscreen issue) - workaround (for some): increase touch & hold delay

Troubleshooting Tips: Increase the touch and hold delay: Rule out screen & battery issues #disassemble your phone, carefully clean the connectors perform a battery reset as described in the #batteryguide Update your Operating System (You can manually update as described here even if your screen doesn’t permit you to update normally). Try to find a pattern. When does this happen? If it only happens during phone calls than it’s probably a proximity sensor issue. Go here for more info an…

Also, try to disassemble your display, clean the contacts and assemble it again using this tutorial. For me it sounds like a loose contact.

[GJs]

I have the same problem. I bought my FF3 in januari but it only started a few weeks ago. It happened like 3-10 times a day, making is really irritating to use the phone. I did a full factory reset 1 week ago, since then it happened only once, on the same day I resetted.

A topic about the same problem:

FP3 touchscreen experiences ghost inputs

Hello I’m experiencing some ghost inputs to my Fairphone’s touchscreen that make the phone basically unusable. They weren’t present when I originally got the phone, but seem to have developed over time. Basically the screen will suddenly start ignoring inputs, and then begin acting as though I’m touching all over in quick succession, even when my hand is nowhere near the screen. I tried disassembling the phone, cleaning the contacts and re-assembling it, however that’s not changed the situation…

[djrscally]

Yep. I have now contacted support about it; I’ll update here with the outcomes.

[javierbaranda]

Thanks! Let us know if you find out how to solve the issue

[Sam_Smith]

I’m having same problems, I assumed my screen was broken though- not that there is any visible physical damage,

[yvmuell]

Someone could link such issues with the automatic Google Play Service update, needed for the new Corona App…