Main Issues (Reboots, Speech gaps, Missing noise output, Back cover) | Support

[anon18561511]

As it appears to me that I have issues with my FP3 which a lot of people share, I will state them here and update it regularly according to the info from the customer support.

Answers provided below are from FP’s customer support (July 15, 2020)

• September 16, 2020: Support has no update.)
• September 22, 2020: Some update on Nr. 1 and Nr. 3
• October 3, 2020: Update on Nr. 3

1. Random reboots during calls
Answer:

We are sincerely sorry for the inconvenience of your reboots during calls.

Currently we are investigating this problem. To help us further, if not specified already, please provide the following information:

1. Network provider(s)
2. In which country are you experiencing this issue?
3. Frequency of the issue. How often does it happen? Once a day, once a week, every phone call, etc.
4. Does it seem connected to the use of any particular app? Only during regular phone calls, only during WhatsApp calls, only if the Maps app is open in the background, etc.

In this way we will be able to log your issue with all the information and then forward them to our product team.

Please allow us a reasonable amount of time to investigate this.
If additional details are necessary we might come back to you soon for further communication.

New: We still do not have an update on this, and no timeline. We are currently investigating the root of this issue. Unfortunately, at the moment there is nothing we can do to solve it. Please allow us a reasonable amount of time to investigate this. Thank you for your cooperation and understanding.

Related Topics:

FP3 reboots during phone calls

I have again random reboots during phonecalls I can’t believe it, i had to sell my Fairphone 2 because of the same problems and now we’re here again. I have my Fairphone 3 since 22. September, so it’s almost a month now.

FP3 macht Neustart

Hallo Franco, es haben sich hier schon mehrere Nutzer darüber beklagt. Mir persönlich ist das bisher aber noch nicht passiert. Hast du dein System irgendwie modifiziert (Google-Dienste und -Anwendungen deinstalliert oder deaktiviert, andere Launcher, …) oder ist alles Standard?

2. Speech gaps during calls
Answer:

Concerning the speech gaps in calls, we received seemingly similar customer complaints with this specific issue, so I will forward it to our Technical Department that might get in contact with you.

Thank you in advance for your cooperation and patience. We are truly grateful to our customers for supporting our mission.

Related topics:

Seit Android 10 Probleme beim telefonieren

Hallo, seit Android 10 drauf ist höre ich teilweise die Leute beim Telefonat nicht mehr und umgekehrt auch nicht. Nach einem Neustart geht es erstmal wieder… Ist alles super nervig!!! Mein Huawei war in dem Sinne Nachhaltiger da ich es länger benutzen konnte. Das FP3 habe ich seit ca. Anfang 2020 und schon diverse Probleme gehabt. Jetzt hab ich sogar das Kameraupgrade gekauft und die Probleme sind immernoch da. Bin kurz davor das Ding gegen die Wand zu schmeissen. Zumindest telefonieren sollte…

No sound during some phone calls

Hi, As you can see in this video ( https://youtu.be/ia7zWW8mU6s ), in the first and second call nothing is heard, while in the third one yes. I sent the smartphone twice for assistance, but they didn’t understand what it could be. Ten days ago they sent me a new Fairphone but it happened again. Can anyone tell me what it could be?

No sound 50+% of the time in calls, until reboot

Swap your SIM card from slot 1 to 2.

Callingproblem - have to call twice or three times to make call

It happens more then reasonable that when i want to make a call, i have to try twice or three times because from the first time the ringtone doesn’t appear. At the receiversside the receiver complains about ‘strange calls’. Does anyone recongnize this?

Problems receiving and making calls

A week or 2 ago there was an software update of the FairPhone 3. Since then I have problems with making and receiving phonecalls. When receiving calls, the caller can hear me, but i can;t hear the caller. (not with all calls) and when making calls I have to try up to 3 times before it makes connection. Any one else with this problem? And will a reset help?

3. Removing headphones, missing noise output
Answer:

We received seemingly similar customer complaints with this specific issue, so I will log it and forward it to our product team.
We are currently investigating the root of this issue. Unfortunately, at the moment there is nothing we can do to solve it. Please allow us a reasonable amount of time to investigate this.

As the issue is not solved, to proceed we will need to ask you to remove your display (read this article for correct instructions) and take the following pictures of your device:

• The inside of the phone (back and front) - Click here to see the example .
• The side of the phone, with the IMEI1 and IMEI2 clearly visible (http://techsupport.fairphone.com/diagnostics/FP3_pic/FP3_Core-Module-IMEI-1920x1080.jpg)

New: This has been solved with the second Android 10 update (8901.3.A.0045.20200905)

Related Topics:

Speaker, microphone don't work after i pulled out my headphones

I used to have this issue, especially with phone calls, but it has been solved on my phone for a while. Not sure if it was solved with A.0120 or an earlier update.

Headphone audio issue

I have an issue with playing music, my music is on high quality .FLAC files and after a few songs, the playback stops, and if i try to skip songs it makes a static sound and can only be resolved by force restarting the music player, I have tried 2 music players and they both have the same issue. I thought maybe that the music being on the SD card was the issue, and it couldnt access it fast enough, but this is not the case, I transferred it to internal storage and still the same effect. I have …

What is/was the "minor issue about the audio feature of the phone" "in less than 1% of the phones"?

Hi all, getting back to you on this topic. To make it clear: It is a timing issue in the firmware of the software that controls the Smart Audio Amp in the phone, and we are correcting it in a software release in Q1. I hope this provides some clarity for those of you experiencing audio issues with your Fairphone 3. Also, please make sure to contact Customer support anytime you are experiencing a problem. All the information is logged and provides valuable intel for improving the product.

4. Factory fault back cover
Anwer:

Let’s replace it in warranty.

Related Topics:

Back cover woes

Was wondering if who ever go the back cover replaced experience the letters peeling off issue again with the new covers? What did Fairphone change in the new back covers to avoid the letters from falling off again?

https://forum.fairphone.com/t/back-cover-letters/60038/3

[Aisling_Roche]

Experiencing ALL these issues. No reply from customer service, can’t call Amsterdam on the phone plan I have.

[anon18561511]

Dear Aisling_Roche,
You should get a response if you submit a request here:

Submit a request – Support

Best, endgame