Hey everyone!
Just wanted to give you a quick update on the software issues with Fairphone 4 that some of you have shared concerns about. We know that some problems haven’t been fixed yet, and you may be waiting for more information about how and when it will be resolved. We want you to know that we hear you loud and clear, and we really appreciate all the feedback that helps us make things better.
We’re taking care of all the support tickets that have been opened, and we’re sharing all the issues with our Quality team. They’re the ones who determine the priority of each problem. The main reason for prioritizing is to make sure we fix the bugs that affect the phone’s functionality as soon as possible. It also means that some of the lower-impact bugs might take a bit longer to get resolved because we have a lot on our plate. We’ve got four priority levels:
Immediate Fix Required
High priority
Medium priority
Low priority
The “Low” and “Medium” priority levels are for bugs that are important but don’t actually mess with the phone’s functionality. Of course, the priority can change if more and more people start experiencing the issue and it affects the functionality of the phone. Right now, we can’t give you an exact time frame for each level, but we’re working on it internally to give you a rough estimate.
We have a Public Issue Tracker where you can keep an eye on most of the medium and high priority issues. We’re working on updating it more frequently and including a broader range of issues, so we can cover as many tickets as possible. But hey, if you don’t see your issue listed there, don’t worry! We’re still working on it. If you want to know the priority of your specific problem, our Customer Support team is there to help you out.
Thanks for your patience and understanding as we tackle these software issues.
Wishing you all a lovely day
Marta