Is it??? 
I put quotation marks around it to specifically signify I meant the general function, not the actual person. Evidently it more than failed… 
All right, I stand corrected. I had completely missed the fairphone-4-software-issues thread, which is quite informative, thanks for pointing it out! (Those threads should be stickied, IMHO.)
Anyway, what I was saying is that I expected more status reports from Fairphone, more posts like “fairphone-4-software-issues”.
A saying goes along the lines that in times of crisis managers should communicate… 