An open letter to the Fairphone community

[loseyourself]

@Ioiana_Luncheon

From here on out, we’ll be more present on the forum—not just on these two issues, but on anything else that’s top of mind for the community. Even if it’s just a small check-in or an update that says “still working on it,” we’ll share it.

Haven’t you made similar statements before?

Communicating with the users

Hey KurtF and community ! Sorry that you feel this way. This forum is mostly self-run because we are lucky to have such an amazing community. My role here is to be the face of Fairphone for big topics, to help Angels with their requests and whatnot. I do read the forum quite often, and so do other members of the company to make sure we are all aware of what’s going on here, even if we don’t talk too often. I’m also the Social Media Manager, meaning that I can not dedicate hours to this …

Fairphone 4 software issues

Hey everyone! Just wanted to give you a quick update on the software issues with Fairphone 4 that some of you have shared concerns about. We know that some problems haven’t been fixed yet, and you may be waiting for more information about how and when it will be resolved. We want you to know that we hear you loud and clear, and we really appreciate all the feedback that helps us make things better. We’re taking care of all the support tickets that have been opened, and we’re sharing all the is…

I feel that the issue tracker ultimately lead nowhere, with some major issues being completely absent. Some issues have been on there since release, and the last update for the tracker was 4 months ago.

The battery issues for example. What’s going on with those?

I appreciate the open letter, but I’m cautiously pessimistic at this point.