Hey KurtF and community 
!
Sorry that you feel this way. This forum is mostly self-run because we are lucky to have such an amazing community. My role here is to be the face of Fairphone for big topics, to help Angels with their requests and whatnot. I do read the forum quite often, and so do other members of the company to make sure we are all aware of what’s going on here, even if we don’t talk too often.
I’m also the Social Media Manager, meaning that I can not dedicate hours to this forum because I also have other tasks. This has been the same for previous Community Managers - some were able to be more active, some others weren’t - but that doesn’t mean we don’t care about this forum and the community here. We are also aware of all the issues going on with Fairphone 3 and 4, that’s why we are working on updating the bugs tracking list after listening to you all. And we also have an amazing Customer Support team to whom people can reach with their issues (and they process and answer all tickets the same way, whether the request is polite, aggressive, neutral, or whatsoever) 
Hope this clarifies a little the role of the Community Manager here. Again, I want to highlight that we do read you and hear you and care about the forum, even if my (or our) presence here is only for the big topics.
Wishing everyone an amazing Friday and weekend 