I doubt it is related to the update, as the problem occurred until after 15 days of the update.
I don’t think the downgrade would help; I can’t even set the phone up for its first use. Let’s see how soon I get a response. Would love to see what response other users had when they encountered the same problem.
I got the same problem. Phone randomly “pressing” screen, only in the right side. Did the screen test and a blur of white lines showed up in the right side with one red square turning green in the lower right side. It is not possible for me to downgrade or do anything at all as the phone keeps accessing apps and activating functions (pressing" whatwever is there to press)
I haven´t updated (as far as I know, so thats not the problem)
What do I do now? send in the phone?
(I have been quite happy with the phone otherwise!)
I hope this can be resolved quickly as i am quite dependent on the little machine…!
Thank you and happy new year!
I’ve got a similar issue, however it happened 2 weeks or so after Kola nut was installed on my phone (not straight after). My phone is unusable as a result.
Other users have experienced the issue before the update was released, others have reported it as a result of updating from 1.3 to 1.6, whilst with other users the issue seems to be independent of the updates. There’s been lots of posts describing the issue as associated with charging, although there are also cases of the issue occuring when the phone is not charging, or being held on its metallic case.
I have made a list of all users I could find who have reported similar issues on the forum: 30 individuals, and this excludes users who may have directly contacted support. That’s a failure rate of 1 in 2000 (assuming both batches). I’m slightly regretting having purchased the phone to be honest; I’ve been keeping off from buying a new phone since March last year, persevered 6 months with an old and tired phone until I got my FP, and it does that in three months with no impropper use.
I reported the issue 5 days ago and the only response I’ve had so far is whether I’ve installed Kola Nut.
What surprises me is that not many (I’ve only seen @humorkritik post a post-repair update) of the people reporting issues have actually provided any information on how their problems got resolved (i.e. repair, replacement, warranty, how long it took them to get a functioning phone back).
I have the same issue, screen is going crazy. I have tried the screen test twice and seemed to go ok, but the problem persists.
I am contacting support rigth away as it seems to be the only option.
Thanks anywasy for the inputs but it seems a rather broad problem - thinking about replacing it.
I did contact Support. By on my part insisting that the problem persisted through all the tests, resets and downgrading of OS that Support suggested, I finally got them to conclude, that it is a hardware malfunctioning. They send me a form to fill out as I could submit the phone for repair. It should be covered by warranty, but first I have to pay for the carrier, I guess, and then they will determine whether the problem is hardware related or not. But I rest assured that it is and I will send the phone when I get around to it.
Just for the record, I learned that if they repair your FP it on warranty, you should be able to apply for a carrier expenses refund. (Which I did not. But the 10.10€ were a good investment, in any case.)
Sorry for reopening this thread but I found that when the problem appears I simply lock the screen and unlock it and everything works normally.
I must admit after 1.8 upgrading the problem appears rarely but it does, while with 1.6 it was more frequent; in both case locking the screen seems to reset the situation.
P.S. my problem does not depend on charger connected nor handling the phone without touching the back metal cover.
All of sudden my phone has gone possesed. The touchscreen seems to have a life of its own. it is as if someone was tapping randomly and superfast. Doesn’t respond to any of my tapping. This happened literally overnight, with no apparent reason. it was switched off and when I turned it on it started happening, no previous signs of malfunctioning. It never fell, didn’t seem to have got wet, was in my bag in its protective case. Any help appreciated.
Hi, i had the same problem when charging my phone. Now it is permanent issue, do you have any advice?
I run the phone and test the touchsreen. It appears that the phone detects inputs in the bottom left part of the screen severals times per second.
My phone goes a bit crazy quite regularly, it starts typing by itself (a text, tweet or fb message depending on what I’m using), opens other apps and won’t let me power off which is the only thing I can do to stop it. It has also gone to call people randomly. Any idea why this is happening?
I had an S2 before this, by holding down the on/off button the phone would shut down after a few seconds, this may be a good feature to add to the next version, rather than having to press “Power Off” then “yes” in case of emergencies or meltdowns.