Random key action

Help Fairphone 1
1

Hi
I know that there were threads on this topic already, but get real: the “try a hard reset, wipe everything” answer is something I’d expect from the callcenters of Samsung or HTC. I do think that is fair to expect the users help troubleshooting, but trying if a problem temporarily disappears when everything is deleted and reset may help in gaining short term user satisfaction, but it won’t help removing the cause, so it is not fair :wink:

Anyway, our FP2 sometimes starts to open apps, dial numbers, just as if a random generator produces arbitrary x and y coordinates on the touchscreen (I programmed such for a attraction mode of a 1st person shooter, looks quite similar…). The phone was not on the charger or connected to anything while it happened, nor was it hot due to heavy usage.

regards
Stefan

2

For me that sounds like a hardware problem or humidity in the phone.
A friend of mine had a similar problem (with a Sony samartphone) and resolved it when he opened the phone (included taking out battery, SIMcard, SDcard) and putted it on the always warm coffee-machine.
After a long meeting the phone was dried-out and everithing was ok.
Or you can put the opened phone one night in a box of rice.
If that not works, I think you must send your FP2 back.

Best regards
Bobby

3

Also see here.

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