Quickstep keeps stopping

Help Fairphone 5
1

Hello
Since the software update yesterday my phone says: ‘quickstep keeps stopping’.
It’s is teally anoying. I tried different things without a solution:

  • reboot the fairphone
  • forced stopping of the app
  • clear cash and stored data of quickstep
  • reboot the FP in safe mode, the problem stays

Inm on holiday, so factory reset and installing all my apps is the last thing I want to do. Are there other things I can do to solve this?

Kind Regards

11 Likes
2

I confirm that I am facing the same issue since the Android 15 update.
I tried the same steps as explained above with no success.

2 Likes
3

Quicktime or Quickstep? App or launcher? So if the launcher Quickstep maybe try another launcher for the time being like Nova Launcher.

2 Likes
4

I’ll correct the title.

2 Likes
5

Same problem, it’s even worst here since I can’t remove widget or app shortcuts from homescreen…
Christophe

1 Like
6

I’m dealing with the same problem

1 Like
7

I’m dealing also with this problem, and it’s annoying

8

I’m facing the same issue after the android 15 and the google play updates (so I’m not sure about the culprit). I’ve done the same steps as explained above.
I don’t have any other launcher btw. I have sent a message to the support, I hope that they will be able to solve the problem.

1 Like
9

You can download any you want to see if its helping for the time being

3 Likes
10

Hello, I installee Nova launcher and the problem is gone. Thanks!

3 Likes
11

Same problem after Android 15 update

12

Same here. And since my phone crashed a couple of weeks ago and I had to perform a factory reset, I’m not set on doing that process all over again…

13

Follow-up message: I did perform a factory reset again and the issue is resolved.
I also had issues with phone calls where the other side couldn’t hear me, that was resolved by the factory reset as well.

2 Likes
14

Same problem here, emptying Quickstep cache did not help, deleting Quickstep data removed almost all my icons :anguished_face:

15

Same problem here.
Of course tried deleting app data, same result as above, lost customized home but still crashing.
And I really don’t want to perform a device reset and loose all my data.

So, like proposed in another topic here, I installed another launcher and made it default in system settings.

For info I used fossify launcher from f-droid.

16

There are lots of other ways you can lose your data. So even if you don’t factory reset you should always have an up to date backup.

1 Like
17

What I mean is I don’t want to have to set and tweak all my phone again.
Plus, I don’t find it normal to force user reset phones after an update…

18

There is zero need to do a factory reset, just install a different launcher, re-arranging App Icons isnt that big deal in my eyes

19

That’s what I did (you can read it just few posts above), but, do you think it’s a normal situation?
Next update if it’s settings app that crashs, will that be an option to “install a different settings app” ?

20

No its not but it makes your phone usable for now. Its for sure important to report to support so that Fairphone can start to look into this

2 Likes