Notification bar, home button not working, system ui tuner not visible

Help Fairphone 2
4

Maybe going into recovery mode shows a different behavior.
Was the phone only off, like locked display but connected to the network or completely powered down?

In one case I would assume you having received an update of an app being the cause.

5

Hello!

Thanks for your answer.

It was completely down, actually. Is there a place where I can check the app upgrades logs?

I wanted to test the recovery mode but… I tried to save my files on my computer first. But I encountered this problem:

Usually, when I connect my phone to my computer, I open the parameters in my FP and type “USB” so I can choose not to only load it but to be able to open it from my computer.

Now I can’t type “USB” cause the magnifying lens icon disappeared, so I can’t save my files into my computer.

Where can I set the USB settings on my FP without searching “USB”? I looked everywhere in the parameters and I can’t find it.

Thank you! :slight_smile:

6

Hello!

I still can’t get back my pictures and documents before installing FP OS again, can anybody help me on how to change the USB settings?

Thanks.

7

Hi,
I’m sorry for you - I have the same problem and still didn’t find a good solution: I transferred all my pictures and datas via bluetooth (for hours and hours). I still hesitate to do the factory reset, hoping that it is possible to find a better solution…

With solidary regards, chan

1 Like
8

Hi!

Thanks for your answer, it’s not a convenient situation x)

9

Oh btw, have you made an update after you discovered the problem?

10

I reinstalled twice the newest open-fairphone-version the updater could find. Nothing changed. :frowning:

11

Hi! (and happy new year!)
I have the same problem since yesterday more or less. Have you found a solution? (Fairphone OS 19.11.2).
Thanks a lot!

12

Hi, unfortunatetly not. Nothing helped, i think I have to do a reset…

13

Hi, Same more or less happend to my FP2 two weeks before. notification bar, home button and overview button dont work, dont get any notifications (missed calls, new messages etc.)
the camera cant be activated with the button on the right side of the phone. Moreover no email downloads and no downloads in google play store. No synchronizing of timer, of course Random reboots.
Fairphone OS 19.11.2./ android 7.1.2. Any solution from Fairphone. Thank you all.

1 Like
14

same problem with me - notification bar, home button and overview button dont work. plus i dont get any notifications (missed calls, new messages etc.) and the camera cant be activated with the button on the right side of the phone (as it usuallly did) - only opens with the camera app. any ideas, suggestions, solutions?

15

Exactly the same happened all of a sudden to my FP2 too. I think it was with or shortly after the upgrade to 19.11.2
Is there still no update or solution available?

16

Same here…

Started my mobile (Fairphone 2, 19.11.2) this morning and neither the notification bar nor the “home” and “open app” button does work. I also cannot connect my phone with the computer in order to create a full backup, because the usb connection type is related to the natification bar. So I’m flinching from a hard reset.

I need my phone for work and this is the worst moment to getting issues with my FP2. I’m going to write to the support team but since I’m reading a lot in forums (problems with my camera, too), I don’t expect any help from them (which is actually not very fair).

Has anyone found a solution or did anyone get in touch with Fairphone about this?

17

I couldn’t try it yet, but maybe a manual update could solve the problem: https://support.fairphone.com/hc/en-us/articles/207914363

If the FP2 isn’t found by the computer, try to install the driver manually too: Device not found under Windows in fastboot

18

I’ve just created a support request. I suggest you all create a similar (or even identical one) in order to have more weight together. Here’s the link and what I wrote:
https://support.fairphone.com/hc/en-us/requests/new
Subject = “Many users impacted: Notification bar, home button not working, system ui tuner not visible”
Description = “Please look at this thread. We are at least 9 users having the same problem since October and no solution. This is really difficult to use our Fairphone in these conditions. Notification bar, home button not working, system ui tuner not visible
Please help us ASAP
Thanks in advance!”
Thank you all. I’ll inform you if I have any answer.

19

I’ve the same issue since last Friday. I have the last Fairphone Open OS version (7.1.2 19.11.2)

I’ve open a case to the support and mentioned this topic, I will keep informed when I’ll have answers.

Request ID : 345735 Troubleshooter - Something else

20

Hello, I’m having similar problems.

On powering up a few says ago, found neither the Home button or one to its right working on my FP2. Running OS 19.11.2. No notifications either, or quick camera access or pull-down function.

Hope someone comes up with a solution soon!

21

Hello everybody

I have the same problem:

  • Button at the bottom middle and on the right do not work,
  • no notifications from WA, SMS (I was able to set this in the meantime),
  • camera cannot be activated with button on the right side and
  • bar at the top I cannot drag down twice.

Hope also for a solution soon.

22

Hi everyone,
I’ve been experiencing the same issue for the past few weeks and have created a support request February, 20 with a link to this conversation as well. I’m waiting for their answer and will keep you posted as soon as I’ve got a reply. Soon, hopefully.

23

Just a short update.

After I wrote here I have created a support request, too. But I haven’t heared back for days. Since I really needed my phone for work, I tried several solutions. Those are basically the same solutions FP suggested to try in their answer.

Summary: a) Try safe mode b) Kill you data and reset c) send back your phone and wait for weeks until we have some news.

The latter is really the last option. Or better: It isn’t. I don’t have another phone and need one - as I mentioned above - for my work.

So here is, what I tried:
a) Manual update: Failed because it doesn’t download anymore
b) Driver intstall: Doesn’t work, because I cannot use the notification bar
c) Save mode: Didn’t work

The final solution was to reset to factory settings. Since it was not possible to make any backup I’ve lost a lot of data. I’m really not happy with this device. I use it since about one year (!!!), the camera module doesn’t work (since the beginning - artefacts. A well known problem at FP) and no new camara modules are held out in prospect. And now this. I cannot trust the idea of “yours to keep” anymore.

I’m afraid FP is just an idea but surely not a solution. Yet at my daily work I cannot be a philosopher: Ideas are not what I expected when I pay a few hundred bugs.

I’m really upset and annoyed but mainly disappointed.