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Notification bar, home button not working, system ui tuner not visible

Hi,
since yesterday notification bar doesn’t open, home button and the button on the right of the home button don’t work at all. I tried to make the system ui tuner visible: it’s not possible. The display and the touchscreen are fine.
I have a fairphone 2, android 7.1.2, fairphone open 19.08.1. Any idea? Does anybody knows something about Nova Launcher for repairing or about a another fixing tool?

Thanks a lot!

I’ve seen this issue a few times before, but can’t find any topic at the moment. I think the solution was to reinstall the OS or perform a #dic:hardreset or both.

Hi everyone !:slight_smile:

I’m using a FP2 that I bought last year in november, and I’m actually running Fairphone Open 19.02.1 on it (I installed Fairphone Open on it just at the beginning and I have always been satisfied of it :slight_smile:

The problem is that when I woke up this morning and turned my FP on, it started to act very weirdly :

First of all, there is this bar on top of the screen when you slide down. Usually you can slide it down once, and you can slide it a second time to get more parameters (for example, one I use several times a day : the luminosity). I can’t slide it a second time, I stay strucked on the first view.

Second of all, when I use the buttons at the bottom of the screen (the circle button in the middle that makes me go home and the square button on the right that makes me switch between my different opened applications), it doesn’t make anything. I have the usual lightened visual return telling me that my FP saw that I touched the buttons, but I have no reaction when usually, these buttons work perfectly.

Of course I tried to turn it off and on again twice, but I can’t find anything about it on the internet and there is no way I can manage to make things go back as they were.

Any idea on how to set it back as it was ?

Thanks for reading and thanks in advance for your responses ! :slight_smile:

Maybe going into recovery mode shows a different behavior.
Was the phone only off, like locked display but connected to the network or completely powered down?

In one case I would assume you having received an update of an app being the cause.

Hello!

Thanks for your answer.

It was completely down, actually. Is there a place where I can check the app upgrades logs?

I wanted to test the recovery mode but… I tried to save my files on my computer first. But I encountered this problem:

Usually, when I connect my phone to my computer, I open the parameters in my FP and type “USB” so I can choose not to only load it but to be able to open it from my computer.

Now I can’t type “USB” cause the magnifying lens icon disappeared, so I can’t save my files into my computer.

Where can I set the USB settings on my FP without searching “USB”? I looked everywhere in the parameters and I can’t find it.

Thank you! :slight_smile:

Hello!

I still can’t get back my pictures and documents before installing FP OS again, can anybody help me on how to change the USB settings?

Thanks.

Hi,
I’m sorry for you - I have the same problem and still didn’t find a good solution: I transferred all my pictures and datas via bluetooth (for hours and hours). I still hesitate to do the factory reset, hoping that it is possible to find a better solution…

With solidary regards, chan

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Hi!

Thanks for your answer, it’s not a convenient situation x)

Oh btw, have you made an update after you discovered the problem?

I reinstalled twice the newest open-fairphone-version the updater could find. Nothing changed. :frowning: