If you have questions about this or want to suggest issues to be included please do so here.
FP2
Most issues can be found on Fairphone’s official Troubleshooting Tool.
I based the list below on that tool and put all issues that are covered with the tool in bold. In those cases the added links to forum topics are usually mainly for you to know where to post if you want to discuss that issue. If I put the link to the forum topic in bold it means it contains additional info not covered in the troubleshooting tool (usually in the first post or a post marked as solution). If I put a in front of the forum link it means the guide in the forum is more extensive that what the troubleshooting tool or any support article covers.
-
Calls -> #callissues
- The caller can’t hear me -> Forum Topic
- I can’t hear the caller
- My display stays black during or after a call -> Forum Topic
- My display stays on during a call -> Forum Topic
- My phone does not ring
- My number is not displayed when I call
- "Call not sent" -> Solved Bug (Update your OS)
- Other issue
-
Display -> #touchscreen #display
- I can’t remove the display -> #disassemble
- My display is cracked or broken
- My display is black -> #blackscreenguide
- My display stays black during or after a call
- My display stays on during a call
- My NEW display doesn’t work
-
The touch function is defective
- always -> Forum Topic
- while charging -> Forum Topic
- I see a broken or coloured pixels image -> Forum Topic
- My display has white spots or black stripes -> Forum Topic
- My screen scrolls or opens apps by itself -> Forum Topic
- I can’t use the display when charging the phone -> Forum Topic
- My screen is frozen -> Forum Topic
- Other issue
-
Camera -> #camera
- Blurry pictures or strange colours -> Forum Topic
- Blurry videos
- Can’t connect to the camera
- Other issue
-
Battery -> #batteryguide #battery
- Can’t charge -> Chargers List #charging
-
Battery drains fast -> Forum Topic #batteryconsumption
- often connected with phone getting hot -> Support Article #heat
- Phone won’t turn on or charge -> Forum Topic
- Phone Stability -> #rebootsguide
-
Back Cover -> #backcover
-
Regular
- My back cover is broken or defective -> Forum Topic
- Something else
-
Slim -> #slimcase
- My back cover causes phone reboots -> Forum Topic
- My headphones don’t fit -> Forum Topic
- My back cover is broken or defective -> Forum Topic/Blog Post
- Something else
-
Regular
- Buttons
-
Connectivity
- Network connection -> #apn, #wifi, #mobiledata
- Connecting to a computer -> #usb
- Bluetooth -> #bluetooth
-
(Dual) SIM -> #sim
- "Call not sent"
- SIM card not connecting
-
Music -> #volumeissues
- Through the loudspeaker
- Through the headphones
- Through both
- Phone’s Temperature -> #heat
- Something Else -> #troubleshooting
- SD Card -> #sdcardguide #sdcard
- Microphone -> #microphone
- Issues with Updating the OS -> #updateguide #osupdates
- GPS & Location Issues -> #gpsguide #gps
- Issues with specific Apps -> #appissues
- Not being able to install or use an app without Google Services -> #installanyapp
- Hardware Issues -> #hardwareissues
- Sim Slot pins broken -> Forum Topic
- Issues caused by water damage -> #waterwiki #waterdamage
- Software Bugs -> #bugtracker
FP1
- issues during/after updating
- battery issues -> #batteryguide
- gps issues -> #gpsguide
- parts of touchscreen don’t work -> #touchscreentest
- repairs -> #fp1repairguide
- USB port broken - DIY fix available