Mine just did the same. I was adding a contact and then tried calling that contact when it froze. Then the grey screen and the world ‘loading’. I had to take the battery out and then replace to restart android. Currently waiting as it optimizes apps
I have had the random reboots pretty much since day one. I don’t have a second sd card installed nor do I have a second sim card, so fix listed in the software issue report likely doesn’t cover my situation. At first it didn’t bother me so much because it was only one time a day, but when i use the phone more heavily, the reboots get more frequent. Once I had three reboots in the span of one hour.
The real deal breaker for me are the reboots when I am not at my phone. The phone has rebooted itself once overnight, and once when I had it on my desk and hadn’t noticed. In both instances the phone disconnected from the mobile network and I was effectively unreachable for several hours, without even noticing it. I have written an email to support, waiting to see how they respond.
I only had a few reboots that stopped completely when I switched 4G off. But in order to be connected even if the phone reboots, I disabled the SIM PIN, so it connects automatically again without me doing anything, and set a general PIN for the phone instead. Not a solution, but a workaround…
1 Like
I also have this suspicion. The reboots seem to occur more frequently at times or at locations when my WiFi signal drops off and a 4G connection is initiated. This is just a suspicion though, I have not been able to reliably reproduce circumstances leading to a reboot. I will turn off 4G and see if things get more stable, although this is not something I would ok with disabling for the lifetime of the phone.
I am not sure I am comfortable with deactivating the SIM pin. I use two factor authentication extensively and an open SIM kind of defeats a portion of the added security, not to mention the amount of trouble a thief could cause with an open SIM.
1 Like
My provider only offers inoficial 4G with reduced speed, so for me there’s hardly any difference between it and 3G/HDSPA. I guess that at least the 4G related reboots will be fixed with an update…
1 Like
Just did what you suggested… and called myself from another phone.
Guess what? instant reboot without any ringing and no record whatoever that anyone called me!!!
OK this is really not acceptable!!! this is a PHONE for crying out loud… the first thing it should be able to do is make and receive phone calls…!!!
Same behaviour here, especially annoying during navigation with OsmAnd (3 times during one hour). I don’t have many reboots normally, but during navigation my phone is connected for charging and obviously always on.
Rooted FP2 with encrypted data partition, no additional SDcard, only one SIMCard in slot1 with 4G turned off.
1 Like
Sorry i didn’t follow the whole discussion, but did you try to order a new SIM card?
Some people reported that crashes were connected to an old SIM.
1 Like
SIM is new, SDcard is new…
and I’m fed up…
2 Likes
When it crashes with incoming calls, did xou already check this: FP2 random reboots - see #rebootsguide for help
1 Like
You mean changing the ringtone location? Yes…
Had my FP2 for about a month now with random reboots almost every day. Have tried taking the only sim in and out, same with the batttery, opting for 3G only - but nothing changes. I do not (yet) have an SD card.
I have emailed FP who replied saying to expect a response within 8 working days - that came and went last Friday March 4th.
I don’t find the forum easy to navigate, despite being an experienced forum user on other sites.
I am not clear if and when the aforementioned update will help and what it entails for me as a customer.
I am beginning to lose trust in FP, their (lack of) communications, and of course the product. Of course I want to support their aims in producing a fairly manufactured phone, but I do want a functioning phone too.
1 Like
A post was merged into an existing topic: FP2 Frequent crashes requiring removal of battery to restart
My first device did approximately one reboot per day. I could live with that.
Unfortunately I sent the device back because of camera problems. With my second device the camera seems to be fine, but I have reboots on an hourly basis. This sucks, I would prefer to keep the first device and never shoot videos.
The 4G deactivation did not help. I still need to experiment with changing SIM slots, removing SD cards, etc. But basically I am just waiting for the big magic update.
2 Likes
Turning off 4G did not solve the issue for me. This morning the phone reset itself again while it sat unused and 4G was off. The phone hasn’t reset itself during a call (yet). The sporadic reboots during use are irritating, but the reboots while the phone is idle are completely unacceptable.
@keesj: Have you made any progress in identifying the cause(s) of this issue? There was a comment in the 1.2.6 beta tester thread indicating that the reboots still persist. If true that would be very disheartening. I assume there will be no more major changes to the release candidate, so would a software fix for the issue (assuming it is a software issue) have to wait until the next update after 1.2.6?
This issue is really starting to bother me, I was really looking forward to nice upgrade from my previous phone. The FP2 hardware is nice sure, but together with all the other nuisance issues the user experience has a bitter aftertaste.
1 Like
@bjensen, Please be aware that the beta testing group is a closed group. Please keep the discussion inside that group.
As stated we know there are different issues and we certainly fixed the major problem, in the field testing needs to follow. If you are still having reboot after the update please contact support so we can replace the phone for investigation/warranty.
1 Like
I am not a member of the beta testing group. I was referencing a post by community moderator @paulakreuzer that has since been redacted. I think this highlights the problem that I, and I assume others here, have about this problem. There is a lack of communication on behalf of the fairphone team. I wrote the support team, but other an auto generated email there has been radio silence. There used to be a link to this thread in the list of known bugs check before you post thread, which has since been removed. There is no mention in the Fairphone 2 software issue report.
Again where is this officially stated? I would really recommend that you update the software issue report, seeing as the next release is close to being finalized anyways.
And how long can I expect to wait here? A month? Two? Q3?
I am getting a bit anxious here as my cooling off period is coming to a close very soon, and I am not sure i want to put up with with a phone that reboots daily, while inactive no less, for the next couple of months (or longer). I wouldn’t tolerate it if my notebook had such a flaw, why should i tolerate my phone having the same flaw?
5 Likes
I have some reboots which seems to happen when the sim card goes to roaming. Unfortunately I live next to the boarder so this happened a low when I am at home and sometimes it is flickering etc etc. If I take the sim card out my phone works again, but isn’t there another better option?
Is it in the 2nd SIM slot by any chance? There’s a known issue for which a fix will be provided:
The phone crashes when there is only a roaming SIM card in the second slot
Symptoms: The phone crashes with the error message “Unfortunately the process com.android.phone has stopped.” when the second SIM slot holds a roaming SIM and there is no SIM card in the first slot.
Workaround: Use the first SIM slot when you only have one SIM card and it is roaming.
(From the software report)
2 Likes