Everyday around 2.000 people read our support pages. New and old Fairphone owners find the information that helps them use their devices longer and better. These support articles are the diamonds on our website and essential to achieve one of the Fairphone goals: longevity.
But our small team does not have the capacity to write answers for all the questions people have. That is why, today we are inviting the community to contribute new content and help us making our support pages even better.
###Here are the most wanted topics:
Feel free to choose any, create a new topic in a fitting category and share your knowledge!
Migrate from a Fairphone 1 to a Fairphone 2.
Alarm does not go off when phone is switched off.
Screen does not react while charging.
Where can I find advice on how to replace modules?
Where can I get a Screen cover for the Fairphone 1 & 2?
Do I need a Google account? What are the benefits and what are the downsides?
How to backup a Fairphone correctly without installing extra stuff from the app store
How to get proper debugging info from a Fairphone, so that users can provide useful information to the developers.
Or choose a topic you feel is asked about a lot and could do with an article!
Here some tips and guidelines to get you started:
- Choose your topic carefully. It’s a good idea to start with a topic you’re comfortable discussing.
- Choose a clear, succinct title. You want to simply, clearly tell your reader what your article will tell them how to do.
- Write an introduction that summarizes your article. Be brief - you shouldn’t need more than a paragraph. Also be sure to include the purpose of the article. Above all, don’t meander! A directionless introduction can kill an otherwise informative article.
- Add a list of the tools needed so people are ready to follow your guide and don’t have to pause halfway to get something (Charger, SD card, Android SDK)
- Write your instructions in the form of chronological steps. Try to limit each step to one idea.
- Add screenshots or drawings to enhance your steps.
- Test your manual or have it tested by someone else.
- Prepare for feedback. Probably the community has great ideas on how to improve. Make sure they can add ideas (by making it a wiki) or add information that is a clear improvement yourself.
The brightest and clearest articles will be copy pasted to our support pages and of course the people who wrote them will be attributed. All our material will always be released under an open license (CC3.0)