You can see if the screen/back cover are yours if some scratches where present on it before sending and you recognise it.
Also, you can know for the mainboard if your phone still prompt the same IMEI/serial as on the box sticker (or the one you registered on Fairphone site for 5 years guarantee).
Mon Fairphone 5 est passé en android 15. Depuis deux mois, j’ai essayé toutes les solutions imaginables. J’ai pu le démarrer avant en mode sans échec après des interminables tentatives. Je vécu cette galère deux fois, à chaque fois que la batterie était vide et que je ne pouvais le charger pour éviter l’extinction. Aujourd’hui, mon fairephone est au fond d’un armoire en attendant qu’il y’ait une solution logicielle définitive ou palliative. Pour le moment, je me console avec un huawei. En pensant que j’étais le plus grand recommandateur de Fairphone au Maroc, pensant que je suis le seul qui est allé s’équiper de cette marque dans ce pays. La fin pour le Moment n’est pas du tout heureusem.
Ne peux-tu pas le faire réparer en garantie ?
Can’t you make it repaired during guarantee?
Kindly stay in English moving forward
@anon76468197 can you please share a status about releasing a software update? Thanks!
Update on this matter:
Thanks.
I wonder if you can go straight to this update from Android 14?
Perhaps it is better to wait for some official update/news.
@anon76468197 what would be the official recommendation for those who are still on Android 14 or for those whose devices are now malfunctioning (not booting properly but on A15)?
Hi everyone,
my FP5 has the fingerprint issue and I successfully updated from Android 14 to Android 15 using the FP5.VT2E.C.059 Update. Everything worked fine!
Bests,
Christopher
Can you elaborate on that? Did you use the normal update process on your phone? Because my phone is still showing VT23.C.042 (the initial A15 release) as the available update, and has been asking me to brick it install it for >60 days now. It didn’t show the intermediate A15 update either. Or is that just a visual thing and it will download the new VT2E.C.059 update?
Or did you flash it using the process described here https://support.fairphone.com/hc/en-us/articles/18896094650513-How-to-manually-install-Android-on-your-Fairphone?
Hi,
yes, I used the normal update process. The VT23.C.042 was also the only option for me for the past 60+days.
This morning I did a restart and then the FP5.VT2E.C.059 update appeared, which I then installed.
Bests,
Christopher
Hi all,
For those who are still on Android 14 or those whose devices are malfunctioning : you can update directly to the new release, which solves the booting issue with a broken fingerprint. You can update to version FP5.VT2E.C.059 and the update is around 2460MB.
Thanks,
What if I’m already on Android 15? What is your recommenation? Can I upgrade to the fixed version? I just had to reboot my phone a dozen times.
My FP5 still suggest me the FP5.VT28.C.042 with the boot problem, how can I get the newest Build?
Wait…
…Untill your provider releases this update.
I have not received the update yet either.
But I have an unlocked bootloader and updated from FP5.VT28.C.042 to FP5.VT2E.C.059 using the steps described here: FP5 not booting after update to Android 15 - #197 by adrium
The update went smooth and rebooting is now possible. I think the marked solution should be changed now.
Fun fact : the update page on my FP5 for FP5.VT2E.C.059 mentioned a fix for… quickstep 
and September security patch.
Yeah I saw that too, the French text for the October update had the changelog from the September update.
Hi All, I’m guessing no one has had any issues with the .059 update, no news is good news. 
Anyone have any feedback?
Well, as far as I know, the main objective of FP5.VT2E.C.059 was to fix the problem when devices with nonoperational fingerprint sensors were unable to boot into A15.
That objective seems to have been achieved.
Just documenting my experience here. So I got the same bug but, for some reason, my phone refused to rollback to Android 14. It took me 1h+ of constantly rebooting to eventually get it to turn on, running Android 15. This happened to me twice, and the reboot method did not seem to matter (i.e. removing battery or holding power button). I lost count of the attempts but it was probably some 40+.
I contacted support and they gave me two options: I could either send my phone to a repair center and wait to get it back, or they would send a replacement phone for me to copy my data over and ship them back the old one.
I chose the latter, and eventually got the replacement phone, copied everything over, and shipped the old phone back. Interestingly, the shipping label they gave for the old phone was not actually for them, but rather for a repair center. I just got confirmation from FP support that the old phone was repaired and shipped back to them, and that the warranty was extended to the new phone.
While the issue absolutely frustrating, I really couldn’t ask for better customer service.