FP4 Quickstep keeps stopping after A15 upgrade

[JulienF]

It’s not only about being on Orange network. It’s about phones that have been on it, even if they aren’t today.

My wife’s phone was inialy used on Orange Network, mine wasn’t. We are now both on another network. Hers is touched by the bug, not mine.

[KurtF]

@Meaghan

The OP is already on A15…

I stand corrected.

[klwillm]

Hello there

I am on Orange France network and I used to read this forum from time to time, waiting for a bright new A15 update coming for me, but I think I’m starting to get tired of it all (especially since the Orange users are now considered a small group that, I fear, will fall into oblivion until no more security update for Android 13 will be deployed).

I’m still on Android 13 (I just received the TP33.C.0146) . The A15 update was never rolled out on my FP4 and from what I understand, I should be happy about that. But it’s now February and I still don’t get it: what is the problem? Did Orange communicate about this at some point? Does Fairphone have to develop an update that meets Orange’s criteria? I’m a little confused.

[OldRoutard]

Just a reminder in particular for Orange subscribers to keep an eye on these two threads:

Update for FP4 users on Android 15

Dear Fairphone 4 users, We’d like to share an update regarding the recent Android 15 release for Fairphone 4. First, a big thank you to those of you who reached out and shared your feedback. Our team has been working around the clock to investigate the recent reports, and through that data, we have identified the probable source of the issues. This is a significant step forward that allows us to move into the next phase of our fix! We have now transitioned into the development stage and are p…

Software Update for Fairphone 4 users on Orange (A13): FP4.TP33.C.0146.20260123

Dear Community, We are starting to roll out a security patch update for Fairphone 4 users who are on Orange France & Belgium from today, February 5, 2026. This is a staged roll out, so you may not see it on your phone right away. Software Version Information: Model: Fairphone 4 OS Version: Android 13 Software Version: FP4.TP33.C.0146.20260123 Build ID: FP4.TP33.C.0146 Security Patch Level: 5th January 2026 Update size (from previous version FP4.TP32.C.0144): 41.32 MB (4132420…

[KurtF]

@klwillm

But it’s now February and I still don’t get it: what is the problem? Did Orange communicate about this at some point?

Disclaimer, it’s all just conjecture, but here is my analysis:

1. There was clearly a general problem with Fairphone’s A15 implementation, since all 3 models (FP4, FP5, FP6) had issues after updating to A15, and some of those issues were similar if not identical between models, which points to a similar if not identical cause – Fairphone’s A15 implementation.
2. Additionally, for some reason phones on Orange require some special treatment (whatever that is). I don’t know how long you’ve had your FP4, but you might remember we already had at least one case where Orange users had to wait for a while before they could get an update everyone else was already using.

Now for us Orange users this was the perfect storm: Fairphone is still fighting to get a grip on issue #1, and issue #2 won’t be tackled before issue #1 is fixed to a “good enough” point.

Of course it’s annoying to be the red-headed stepchild (Orange-headed stepchild?), but obviously Fairphone needs to employ their limited resources to fix issue #1. Because it affects more users, and also because before it is solved (or at least alleviated) there is no point working on a Orange users version of the upgrade. They know by now their A15 is broken, so there is no point building an Orange version on that.

Yes, the pompous A15 announcement was posted November 5th, 2025, and 3 months and a week later we’re still on A13, but that’s Fairphone for you. At least they know they’re perfect…

[fkofler]

Hello,

I’m a bit lost with all’updates and different user situations. I’m an orange user with android 15 update and temporary fix for Quickstep restart issue. Can I safely do the SREL.15.14.4 update which is proposed on my phone since january ?

Regards

[melzrob]

Hi fkofler,

Please check wich build is installed at your FP4.

If it is SREL.15.14.3 it should be safe to update because 15.14.4 ist just a security update. Otherwise I would not recommend it.

Greets Robert

[fkofler]

My build is QREL.15.14.3

[melzrob]

Should be safe to update.
Do a restart before you update and again restart immediately after the update has finished and you are prompted to do so.

Robert

[Macarena_Fn]

Here another FP4 user. I just installed the A15 upgrade and had the same issue with Quickstep described by other users. I’m not in France and my company is not Orange. Thanks to the other users in this forum, I could install the other Launcher and now I can use my phone again.

This is definitely the first and last FP that I buy…