FP4 Quickstep keeps stopping after A15 upgrade

[Paul_Elsner]

Since I’m so annoyed by Fairphone not fixing the issue I finally collected some crash logs.

I freshly reseted the quickstep app.To reproduce the crash I just need to swipe up to open the menu, swipe down to close it and crash.

2025-12-01 17:56:46.116 27320-27320 AndroidRuntime          com.android.launcher3                E  FATAL EXCEPTION: main
                                                                                                    Process: com.android.launcher3, PID: 27320
                                                                                                    java.lang.NullPointerException: Attempt to invoke virtual method 'boolean java.lang.String.contains(java.lang.CharSequence)' on a null object reference
                                                                                                    	at com.android.launcher3.uioverrides.QuickstepLauncher.isOrangeApp(QuickstepLauncher.java:1051)
                                                                                                    	at com.android.launcher3.uioverrides.QuickstepLauncher.onStateSetEnd(QuickstepLauncher.java:623)
                                                                                                    	at com.android.launcher3.uioverrides.QuickstepLauncher.onStateSetEnd(QuickstepLauncher.java:222)
                                                                                                    	at com.android.launcher3.statemanager.StateManager.onStateTransitionEnd(StateManager.java:426)
                                                                                                    	at com.android.launcher3.statemanager.StateManager.-$$Nest$monStateTransitionEnd(Unknown Source:0)
                                                                                                    	at com.android.launcher3.statemanager.StateManager$1.onAnimationSuccess(StateManager.java:402)
                                                                                                    	at com.android.launcher3.anim.AnimationSuccessListener.onAnimationEnd(AnimationSuccessListener.java:40)
                                                                                                    	at com.android.launcher3.anim.AnimatorPlaybackController$$ExternalSyntheticLambda3.accept(D8$$SyntheticClass:0)
                                                                                                    	at com.android.launcher3.anim.AnimatorPlaybackController.lambda$callListenerCommandRecursively$2(AnimatorPlaybackController.java:307)
                                                                                                    	at com.android.launcher3.anim.AnimatorPlaybackController$$ExternalSyntheticLambda6.accept(D8$$SyntheticClass:0)
                                                                                                    	at com.android.launcher3.anim.AnimatorPlaybackController.callAnimatorCommandRecursively(AnimatorPlaybackController.java:313)
                                                                                                    	at com.android.launcher3.anim.AnimatorPlaybackController.callListenerCommandRecursively(AnimatorPlaybackController.java:305)
                                                                                                    	at com.android.launcher3.anim.AnimatorPlaybackController.dispatchOnEnd(AnimatorPlaybackController.java:292)
                                                                                                    	at com.android.launcher3.anim.AnimatorPlaybackController$OnAnimationEndDispatcher.onAnimationSuccess(AnimatorPlaybackController.java:338)
                                                                                                    	at com.android.launcher3.anim.AnimationSuccessListener.onAnimationEnd(AnimationSuccessListener.java:40)
                                                                                                    	at android.animation.Animator$AnimatorListener.onAnimationEnd(Animator.java:708)
                                                                                                    	at android.animation.Animator$AnimatorCaller$$ExternalSyntheticLambda1.call(D8$$SyntheticClass:0)
                                                                                                    	at android.animation.Animator.callOnList(Animator.java:666)
                                                                                                    	at android.animation.Animator.notifyListeners(Animator.java:609)
                                                                                                    	at android.animation.Animator.notifyEndListeners(Animator.java:634)
                                                                                                    	at android.animation.ValueAnimator.endAnimation(ValueAnimator.java:1306)
                                                                                                    	at android.animation.ValueAnimator.doAnimationFrame(ValueAnimator.java:1566)
                                                                                                    	at android.animation.AnimationHandler.doAnimationFrame(AnimationHandler.java:344)
                                                                                                    	at android.animation.AnimationHandler.-$$Nest$mdoAnimationFrame(Unknown Source:0)
                                                                                                    	at android.animation.AnimationHandler$1.doFrame(AnimationHandler.java:87)
                                                                                                    	at android.view.Choreographer$CallbackRecord.run(Choreographer.java:1416)
                                                                                                    	at android.view.Choreographer$CallbackRecord.run(Choreographer.java:1427)
                                                                                                    	at android.view.Choreographer.doCallbacks(Choreographer.java:1026)
                                                                                                    	at android.view.Choreographer.doFrame(Choreographer.java:951)
                                                                                                    	at android.view.Choreographer$FrameDisplayEventReceiver.run(Choreographer.java:1401)
                                                                                                    	at android.os.Handler.handleCallback(Handler.java:959)
                                                                                                    	at android.os.Handler.dispatchMessage(Handler.java:100)
                                                                                                    	at android.os.Looper.loopOnce(Looper.java:232)
                                                                                                    	at android.os.Looper.loop(Looper.java:317)
                                                                                                    	at android.app.ActivityThread.main(ActivityThread.java:8751)
                                                                                                    	at java.lang.reflect.Method.invoke(Native Method)
                                                                                                    	at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:580)
                                                                                                    	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:892)
2025-12-01 17:56:48.362  2659-2659  OverviewProxyService    com.android.systemui                 W  Binding died of 'ComponentInfo{com.android.launcher3/com.android.quickstep.TouchInteractionService}', try reconnecting
2025-12-01 17:56:48.441 26118-27670 ProcStatsManager        com.android.settings                 W  No process com.android.launcher3/10174 for service com.android.quickstep.TouchInteractionService
2025-12-01 17:56:48.476  4812-19832 iris@ForegroundUtils    com.tct.iris                         D  Id: 27673 ProcessName: com.android.launcher3  Label: Quickstep
2025-12-01 17:56:48.538 27673-27673 nativeloader            pid-27673                            D  Configuring clns-shared-7 for other apk /system_ext/priv-app/SearchLauncherQuickStep/SearchLauncherQuickStep.apk. target_sdk_version=35, uses_libraries=, library_path=/system_ext/priv-app/SearchLauncherQuickStep/lib/arm64:/system/lib64:/system_ext/lib64, permitted_path=/data:/mnt/expand:/data/user/0/com.android.launcher3:/system_ext/priv-app/SearchLauncherQuickStep:/system/lib64:/system_ext/lib64
2025-12-01 17:56:49.005  2659-2709  WindowManagerShell      com.android.systemui                 V   Checking filter Pair{{types=[] flags=0x0] notFlags=0x100 checks=[{atype=home independent=true modes=[OPEN,TO_FRONT] flags=NONE mustBeTask=false order=TOP topActivity=ComponentInfo{com.android.launcher3/com.android.searchlauncher.SearchLauncher} launchCookie=null},{atype=standard independent=true modes=[CLOSE,TO_BACK] flags=NONE mustBeTask=false order=ANY topActivity=null launchCookie=null}]} RemoteTransition { remoteTransition = android.window.IRemoteTransition$Stub$Proxy@fe8cc77, appThread = android.app.IApplicationThread$Stub$Proxy@f7580e4, debugName = QuickstepLaunchHome }}
2025-12-01 17:56:49.341 27673-27693 QuickstepModelDelegate  com.android.launcher3                D  Successfully registered for launcher snapshot logging!
2025-12-01 17:56:49.357 27673-27693 QuickstepModelDelegate  com.android.launcher3                D  notifyAppTargetEvent action=1 launchLocation=workspace/0/[-1,-1]/[1,1]
2025-12-01 17:57:49.106  4812-19832 iris@ForegroundUtils    com.tct.iris                         D  Id: 27673 ProcessName: com.android.launcher3  Label: Quickstep
2025-12-01 18:02:08.243  4812-22822 iris@ForegroundUtils    com.tct.iris                         D  Id: 27673 ProcessName: com.android.launcher3  Label: Quickstep
2025-12-01 18:02:09.872 27673-27693 QuickstepModelDelegate  com.android.launcher3                D  notifyAppTargetEvent action=1 launchLocation=workspace/0/[-1,-1]/[1,1]

And I’m not an Orange customer.

Edit:
Ok I’m totally missed that here is the actual soultion: FP4 Quickstep keeps stopping after A15 upgrade - - #139 by fkofler
this should be the one marked

[yvmuell]

@Paul_Elsner

Ok I’m totally missed that here is the actual soultion: FP4 Quickstep keeps stopping after A15 upgrade - - #139 by fkofler
this should be the one marked

I dont think this workaround is for the “non tech savvy user”, so I will not mark this as solution, however I can link it in my post that is marked as " solution" , so both options are visible.

[Fabian3]

Still no official response from fairphone, despite multiple reports of problems following the installation of android 15. A group action has already been envisaged, as exists for consumer associations for other consumer goods (cars for example).
I imagine that what we read here is only a small part of what owners of fairphone may encounter, because not everyone is aware of this forum, and the responses via official communication channels are quite silent.

[yvmuell]

@Fabian3

and the responses via official communication channels are quite silent.

Android 15 is Now Rolling Out to Fairphone 4! (FP4.QREL.15.14.3.20250923)

Dear Fairphone 4 Community, We have received your reports regarding issues experienced since the Android 15 rollout. Thank you for sharing this feedback promptly. We want to confirm that the reported issues have been passed on to the relevant teams and they are actively working on fixes. You can expect to see issues resolved in the coming software updates. As soon as a new software version is available I’ll post the release notes here on the Forum! Best, Lotte (Fairphone Community Manager…

Beside the fact that Orange FR and BE user should not have received/did not receive the update and received another Android 13 update instead.

So compared to the group that could have been affected when no actions woould have been taken by FP, I think the group hit is rather small.

And while I understand the issue is annoying, installing another launcher as workaround is rather easy in my eyes.

[Paul_Elsner]

Using a different launcher is like using a different phone.

Icon/app placement on the screen(s) is very important for intuitive phone usage. I tried the proposed launcher, but it was super slow and I had to rearrange my apps, or learn new usage patterns.

So please no excuses. Especially since it seems the exact same bug was already present on FP5 updates.

[dsil]

Just for the records, I opened an official ticket on November 5th with written that I cannot use my phone due to the upgrade, reporting the problem, and I still didn’t receive any answer.

Please tell me if this is serious.

[Lidwien]

Did you try the following :
Clear the cache of the app Quickstep.
Reboot your phone.

Clear the storage of the app Quickstep
Reboot your phone

Set NXTVision to Natural

Clear NXTVision

@Sandkasten

1. Go to Settings → Apps → All Apps → in the top right select Show System Apps
2. Search for the app NXTVision (it’s your display driver)
3. Delete Cache and all Data for this app and force close it
4. Download and install the October Play System Update (in the Settings app under security and updates)
5. After the download, when your phone asks to Reboot, do so.

[yvmuell]

This topic here is not about reboots and the workarounds are mentioned here.

FP4 Quickstep keeps stopping after A15 upgrade

Summary workaround: Go to settings via the quick settings menu (pull down from top and select the gear icon-select apps-select Playstore-open it using the small square at the top right-download another launcher (e.g. Fossify)-open it and select it as default I like the look more actually… however the important thing at the moment is, you can use your phone. Now def back up all important data when you are not doing this on a regular basis and report to support as long as Fairphone didnt confim…

[yvmuell]

@dsil

cannot use my phone due to the upgrade,

You cannot install another launcher to make it useable until a fix?

Well otherwise it seems support times are still extremly bad/slow, nothing I can do about.

[AnotherElk]

@dsil

Just for the records, I opened an official ticket on November 5th with written that I cannot use my phone due to the upgrade, reporting the problem, and I still didn’t receive any answer.

Pinging @Fairphone_CM .

[dsil]

Thank you guys for your replies, yes I found a workaround installing another launcher. However, it works not so well and I’d like to go back to my previous one. Changing launcher is like changing phone, and at the moment I don’t have 24 hours free to play with my phone.

Mine was a general complaint (I know useless) to highlight how bad the official communication channel is. Without this forum, and your lively and useful responses (thank you again for that!), one would have needed to buy a new phone. Because I cannot stay without phone for one month (for example I cannot work).

[Fabian3]

s anyone receive an awnser after opening a ticket about this problem? More than 3 months after, still nothing for me.

My phone is working with the new launcher, but had bugs quite often.

[Laufente]

After the requested latest update on Fairphone 4, the phone is not longer useable. After entering the screen password, it remains black, with short blinkings of the surface. It ask always to close Quickstep. The Fairphone support Chat made an advice, that was not useful. Please help.

[Meaghan]

Hello and welcome to the community
As a temporary workaround could you use a different launcher?

FP4 Quickstep keeps stopping after A15 upgrade

Summary workaround: Go to settings via the quick settings menu (pull down from top and select the gear icon-select apps-select Playstore-open it using the small square at the top right-download another launcher (e.g. Fossify)-open it and select it as default I like the look more actually… however the important thing at the moment is, you can use your phone. Now def back up all important data when you are not doing this on a regular basis and report to support as long as Fairphone didnt confim…