On the Fairphone website, you can read “Transparency is how we work”.
I asked Fairphone this questions: “I need to know if the FP3/FP3+ is really more reliable than the FP2, statistically speaking. Can you give me some numbers that can be compared between the FP2 and FP3/FP3+ ? Number of known defective phones per 100’000 sold phones for example ?”
I asked two times and finally got a mostly negative answer: “This is internal information that I do not have the approval for to disclose. You may try contacting our dedicated research team. […]. If the team wants to go further with your proposal, they will reply within 10 days. Otherwise, you will not receive a response”.
One defective phone means a replacement & shipping or at least spare parts. That has a small but still negative environmental impact.
If the Fairphone company, the customers and the public really want to know the total final environmental impact of Fairphone products, defective phones statistics have to be taken into account and made available to the public as well.
Even if the answer from the Fairphone company doesn’t look very good, I will keep pushing to get these numbers. I will keep you all informed.
What do you think ?