Dear pcm,
I agree with you, especially for an ethical company and its community forum. Officially, publicly and in theory, the Fairphone company seems to agree too:
“You’ve supported us at the same time you’ve kept us sharp and kept pushing us harder” (Fairphone company blog post “Launching Fairphone 3: Dare to care” of the 27 august 2019)
Link: Launching Fairphone 3: Dare to care - Fairphone
But in practice, they seem to struggle on points they haven’t chosen to focus on:
- Transparency: For an ethical company, is transparency optional when it comes to defective products statistics?
- Warranty: 2 year warranty for long-lasting and easy to repair products? - #19 by BertG
- Basic customer support : FP3 reboots during phone calls - #50 by Swiss-fairphone
Is that the case more on company hosted community forums than on third-party independent community forums ? Or is it pretty much the same ?
I have been a member of this forum only for a short time. I wouldn’t go as far as “blind faith”. In my experience, the problem is rather a strong bias which tends to make some members forget certain basic rules of fact-finding and logic. It leads to the popular use of some formal or informal fallacy, for example:
- “straw man” technique
- illusory truth effect
- sophism
But the result is pretty much same: the drowning of any fact and/or opinion that is too different or too critical.
OK. Well, for now, I tend more toward the “echo chamber” effect for this forum because of the lack of algorithms (in the narrow sense). But to be honest, I have merely begun to read material on these subjects.
Do you have any knowledge or tips on these notions (reinforcement bubble, filter bubble, echo chamber, communal reinforcement, etc) ?
Best regards,
Swiss-fairphone