Hello everyone,
I bought a Fairphone 2 (FP2). I recommended it to many relatives and friends. Then, I started experiencing random reboots during phone calls, other tasks or even when the FP2 was doing nothing. My relatives and friends too. The fact that I replaced a lot of parts of my FP2 (screen, battery, case, SIM card, microSD card) didn’t change anything. Complete factory reset and other tricks didn’t solve the problem either.
As I began receiving an increasing number of work calls on my cell, I had to make a decision: either
- stick to the ideals of the Fairphone company, including the protection of the environment, and continue having my phone calls and work interrupted by random reboots, or
- buy a Fairphone 3 (FP3)
At some point, it became a nightmare to work with the FP2. I gave up and bought the FP3, only to discover that the FP3 had the same problem of random reboots. For now, the random reboots are less frequent than on the FP2 and occur mainly during phone calls or when scrolling down a web page. But this is not normal. I can’t make a phone call without the fear of being interrupted by a random reboot.
I understand that Fairphone is a small company, that it is hard to manufacture and sell ethical electronic products. But the third generation of a smartphone brand should at least be able to make phone calls and browse the web.
I didn’t complain for years due to my full support to this project. But I’ve decided enough is enough: I will contact the Fairphone company to get replacements for both of my phones.
I’ll let you know what their answer is.
Best regards,
Swiss-fairphone