Well, if that is, what you want from Fairphone, it’s fine by me.
Just take into consideration, that they are on the market with their 3rd phone model, have sold 200,000 phones in 6 years (the like Apple sells in hours) and already achieved
- fairer wages in China
- fairer rare materials
- a modular phone
- upgrade modules
- starting a fair cobalt initiative
- Google free OS for the FP2 and FP3 (in collaboration with /e/)
Of course, there never are limits to what can be done and achieved.
But before taking the next step on a slippery slope, one should make sure to have a secure foothold first.
Fairphone, like every other company has to take that into consideration. They can only take on so many tasks at once.
(And maybe the troubles with support you are in part rightfully are complaining about, are a result of trying to get too many things done at the same time - ATTENTION: Wild speculation by me ! I have no info I can base it on !!! -)