To enter Recovery mode, press and hold the volume up button and then press and hold the power button simultaneously until something appears on the screen.
If you backup the phone as it is, I fear it will backup the corrupted system. I think there are ways to extract user data (like pictures) from a backup file, but I have not done this.
Hi,
The same happened to me as well.
Last night, my fairphone converted himself in a brick.
I left my phone âup and runningâ during the night, and in the morning whe i woke up, the phone was âdeadâ.
it doesnât respond to any key buttons combination (including the Volume UP + Power), and the only way to start the phone is connecting the charger (even with the battery at 100%), and pressing the power button, however it âfreezesâ when the Fairphone logo appears.
I had version 1.8, and it was running smoothly, until now, and i hadnât installed any software in the last week.
@Chris_R Any ideas on what may had cause this issue?
To use the vol up + power, the phone has to be completely switched off. Since it doesnât respond anymore, you have to remove the battery to switch off the phoneâŚ
@Hugo_Silva - If your phone only starts when plugged in, then I think this is probably beyond the capability of the forum to resolve and I would suggest getting in contact with support directly to look at this. It sounds like a hardware issue.
I did remove the battery, put it again on the phone, and the phone still doesnât start (power on).
The only way to see something on the phone (i.e, start the boot procedure), is to connect the charger.
Then, After aprox. 3 to 5 minutes, the charging logo appears. This is when i can start the recovery procedure (Volume UP + Power), and select recovery mode.
The only disadvantage, is that I WILL LOSE ALL MY DATA, since the phone is not recognized in any PC, or doesnât boot, therefore i canât run any backup software.
I think whichever way you look at it, youâre going to loose your data. If you send your phone in for repair, youâll loose your data anyway, so I would recommend trying the reset procedure.
If this doesnât work then you will absolutely need to contact support directly to arrange a repair/replacement.
@Tomas: Some time ago, I found this (ADB Backup/Restore- ADB Extractor) and now dug it out again for you. I didnât try out the instructions below âHow to extract ADB backupsâ, so do at your own risk. If you succeed, I would be really interested in a report!
Thanks @Stefan and @Chris_R, but iâm not concern about my data.
The more important stuff (Pics, Emails, etc) is saved in the Cloud, so i believe the loss will be minimal.
(PS: Once the repaired the phone, i can test the ADB backup/restore procedure that you suggest ⌠just to know if the works in Fairphoneâs ore not! I promise!)
My concern is what can i do, to repair the phone?
Iâm not sure that this could be an hardware issue, because like i said, it happened during the night when no one was using the phone (and the phone was still ⌠at the top of my desk).
Which leads me to the following question: How can i do an manual update on a FP1 (first edition), when i canât access the âDownloadsâ folder?
In FP1U releases, we just need to put the image on the SD card, but as far as i know, in FP1 i think i need to put the Android image in the âDownloadsâ folder of the phone. Right?
How can i do that? Any tips?
@Hugo_Silva: Sorry, my answer actually was to another post, further up. Donât worry, you donât have to do anything like extracting the backup file, if all your data is available in the cloud.
Thanks @Chris_R, but In that case, i think itâs not possible to manual update the phone.
After putting the image on the SD Card, and using the Restore function (vol. Up + power), appears and Android Logo, resting, with an exclamation mark over him.
And doesnât do nothing else ⌠It blinks, each 2 seconds, but besides that doesnât do anything else.
Even if i press the power button (i believe it should take me to the Restore Functionalities menu), nothing happens.
My phone appears to have had a complete hardware meltdown. It now only displays a blue screen then flashes off. Before this it was intermittently restarting with increasing frequency. I messaged the support team but in case any one has any ideas so I can have a working phone asap, please let me know. Canât say Iâm best pleased.
Thanks for pointing this out, I updated the guide.
Not really, since it happens randomly. I think in most cases this is caused by installing certain apps. My way of preventing the bluescreen is not using Google Apps. The bluescreen hasnât happened since I started Living without Google. I donât know if this is an alternative for you, thoughâŚ
Hi there! I have exactly the same issue with my phone as Tomas described! Now, I am unsure how the link Stefan suggested is providing a solution to it. Does it allow to open this mysterious .backup file? Or is it making another backup once I restored the user data using the .backup file (and the phone stopped working again)? How, then, can I open the new backup format?