Fairphone 6 turns off randomly from time to time

[nrtd]

I will document this here, and it seems to be different to the other problems, as it is not restarting, it just turns off. Not shuting down properly, just — zapp — off. Roughly every 20 days (I will document that from now on).

I have my Fairphone 6 since 2 months and 15 days. It has shutdown three times. I had to manually turn it on again. Maybe the second time it turned itself on without interaction … I am not sure.

The three situations:

1. 2025-10-16 I was trying to take a photo, using the camera app, changed from one camera to the other, fiddled around with some adjustments and then zapp, off.

2. ???-??-?? I don’t remember, but I know that I was doing something completely different.

3. 2025-12-01 Without any interaction, I had just woken up and had turned the flashlight on, walking around with the screen off but the flashlight on. Suddenly — zapp — phone was off.

   A day later I started noticing, that after that turning off and my manual restart the battery lasts again much much longer. I hadn’t even noticed. But now I notice how super slow the battery goes down, even when I use it. It was more normal before. So maybe there was a process running all the time and finally crashing the phone somehow. Perhaps I am just imagining the reduced battery consumption; I have not measured or documented anything in this regard.

I think this is a different problem than those two, as my phone is not rebooting (just turning off) and especially not several times a day:

• Fairphone 6 keeps rebooting
• FP6 Rebooting and Battery drain

[Lena_WV]

Same with me! I have the FP Gen6 since July ‘25. The problems I experience is 1. shutting down all by itself every now and then, 2. not reacting for half a minute or so when touching or tapping the screen. The phone has been to the repair centre of FP in France and all they did was an update. That did not solve the problem. I have sent the phone back to the webshop not knowing what to do now: try a new FP6 of buy another brand.

[TecMar]

I had the restarts for a few days after reinstalling Android, but then they disappeared. I think Android just needs to settle down a bit to run stably the first time.

[YvonneB]

Ja, dat heb ik ook. Wat kun je eraan doen???

[Wannseesprinter]

I’m not sure if this goes to the right direction, but it could be similar to this:

Fairphone 6 keeps rebooting

Welcome to the Community forum. If you have not done so yet, please also contact Fairphone Support (we are just users here): https://support.fairphone.com/hc/en-us

I’m also experiencing sudden reboots. Especially when the phone is charging.

[yvmuell]

@nrtd

think this is a different problem than those two, as my phone is not rebooting (just turning off) and especially not several times a day:

Kindly dont mix the topics. Here we discuss the issue that the phone is turning off.

[Zwybelfisch]

@nrtd

A day later I started noticing, that after that turning off and my manual restart the battery lasts again much much longer. I hadn’t even noticed. But now I notice how super slow the battery goes down, even when I use it. It was more normal before. So maybe there was a process running all the time and finally crashing the phone somehow. Perhaps I am just imagining the reduced battery consumption; I have not measured or documented anything in this regard.

Maybe it is a problem with the battery, or the software steering the battery level? Meaning that you get shown wrong battery levels, and you use the phone until the battery reaches 0% and simply switches off. I had a similar problem with my first semi-smart phone years ago.