Fairphone 3 died out of the blue. no response from support team. I need help

my fairphone suddenly had no reaction. after trying a normal restart its dead. no way to turn it on since two weeks now. charging shows nothing, no blue led, nothing. The Akku was almost full when it happened.
I wrote to the support team and got one response: I shall try different chargers and cables and clean the USB port. I did, with no success. since 10 days the support team does not answer, I wrote several times.
I’m quite disappointed. I´d like to send it in to fix that, its just two years old:(
do you have any glue what to do?
greetings to the swarm!
philipp

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Hi and welcome. I would advise to call support, number can be found here #contactsupport.

There are a few reports with similar description

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So you did get a response and presumably carried out soem instructions, which were to try other chargers and cables. ??

Cleaning the port isn’t easy , you may have tried but failed, there is a post a bout that ~ i’ll try to find it.

The other issue is that you say you wrote several times.
It only clogs up the in-tray if you ‘write’ email etc. more than once. Yvmuell has indicated you can call, which often makes a huge difference as you get to speak to a person, not an inbox.

Still meanwhile try to find someone with a battery to check it is just a charging problem.

Remove the bottom module and more to clean and ensure the module contacts are seated. There are lots of posts on such.

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Cleaning the port isn’t easy , you may have tried but failed, there is a post a bout that ~ i’ll try to find it.

the appliance has never been exposed to moisture…
I found threads where the problem was the motherboard and only sending it in could solve the problem. where can I send in my fairphone?

Follow this link
https://support.fairphone.com/hc/en-us/requests/new

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I wrote several times…

You mean you have filled out the online request several times? Did you get a new ticket number each time or ‘what’ response did you get, any? Not even an email of acknowledgement ?

email of acknowledgement - yes
further reaction - no

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Not to forget, this is still valid …

For urgent/existing requests you can contact us by phone:
+31 20 788 4400
Monday to Friday, 10:00-17:00 CET

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