That certainly looks like the consequence of an OS upgrade. A new version has just come out so that might help, though neither of your bugs is mentioned. More details:
For the reboots, as you know, may be linked to base station equipment or configuration.
To get back to the subject of communicating with users (oops sorry for the digression, though the above contains an example of good communication), I notice a prominently pinned topic in the forum providing an update on FP3 fingerprint sensors. Already mentioned by AnotherElk, but a long way above. The sort of communication we’re looking for.
I had very frequent GhostTouches as well and sent the device in for repair.
The screen has been replaced but no further information was given to me.
On the return shipping UPS had difficulties finding my adress and I was not able to update it online. UPS did also not react on a Mail. So they sent it back to the French repair center.
And that is where the story becomes really disappointing. I wrote during two weeks several E-Mails to the Fairphone support but became no Feedback at all. one week ago I decided to contact them by Phone except that the friendly lady ensured that they will take care now. Nothing happend.
So I am now 4 weeks without the quite expensive Phone and am still not able to test their fix.
The good thing: I use a 6 years old Samsung Galaxy S7 as a replacement and except the small storage It’s not too bad
No Ghost inputs
Acceptable Battery life
Good and quick camera
no trouble connecting via bluetooth
Good sound quality during phone calls
If the FP4 finds its way back to me I assume I’ll sell it even if the Idea of an sustainable product was very appealing to me
I’m sad too. When I bought this phone I found it pretty great. Then it slowly starts creeping into my mind that Fairphone just doesn’t care about their device. They care a lot about the factory workers and the environment, sure, but the devices themselves strike me as overpriced beta products.
I’ve never used a FP3, but I have an FP4 and if my fingerprint reader in practice stopped working I’d be pretty upset. Then again, this phone constantly annoys me with day 1 bugs that almost 2 years later hasn’t been fixed or even acknowledged officially in some cases.
Back to the FP3, I think they at the very least could have included a message about the fingerprint reader in the update notification
Maybe a) you’d like to note them here and b) Have you contacted Fairphone personally.
As this topic is about the Fingerprint sensor so it is off topic to go into details of your other disappointments, so maybe contact them and check for topics that relate to your issues and pump them up a bit.
Why? Several others have already done it, and Fairphone employees have even responded in some of the threads with the issues, specifically the bootloader bug where 2 employees have responded. Yet the CM seems completely oblivious about the issue.
Yeah it’s off topic alright, but I was pointing out a systematic issue with Fairphone. There is zero communication before they do something. I get the feeling that updates come out of the blue every single time, sometimes breaking things in the process.
Yeah it’s off topic alright, but I was pointing out a systematic issue with Fairphone. There is zero communication before they do something. I get the feeling that updates come out of the blue every single time, sometimes breaking things in the process.
Youch. Well this sucks majorly. I’ve been a fairphoner for years and was very active in the beta testing for FP2, where there was a very useful bug tracker (it was rough around the edges but…) and so this is a real blow and really hurts my opinion of the company.
Fun:
I opened a support ticket two days ago, which was initially refused due to FP5/A13 overload, insisted, eventually got through and received an automated reply about a delay of 8 days or so. Nothing unusual.
Except that today, long before any answer to my ticket, I got a Customer Satisfaction survey email: “How satisfied are you with your recent experience…?”!
Do they think I am psychic, or was the automated reply all I was expected to receive?..
Nice storybook case of “getting your priorities mixed up”…
