I fully agree with @Roli and @tjeb. This is over. Anyone on this thread saying that it’s not a dealbreaker, or that it’s someone else’s fault, are completely delusional. And I’m a complete Fairphone fanboy, just for info.
Solution was simple: go for the production of a new sensor as soon as they realised the problem during the beta testing, delay the update until the part is ready, and sell the part with really low profits.
They had a second chance last week when they noticed that it was pissing people off more than they thought, to just stop the update completely and wait until the release of this new part (and leave people on A11 until it’s ready). They chose not to take this second chance, so now people are stuck between two awful options, staying on an old version or losing functionality.
Fairphone is about keeping your phone for as long as possible. And it obviously has to be full fonctional. If this promise isn’t 100% achieved, you completely lose the trust of your customers and there’s no going back. I can’t recommend a Fairphone to my friends anymore, because my current friends all said that they expected to keep their FP3 for more years to come, and now they’re just disappointed.
I’m really sad, and it saddens me even more to see people on this thread supporting Fairphone in this situation. The customers of old Fairphones have to be the #1 priority to keep this company alive. As a community, we must challenge Fairphone to do better, because trying to find them excuses won’t help their case in the long run.