Thank you very much for this positive news! I did not know that this blog entry was updated - updated entries are not shown in RSS readers, just new entries. Maybe it would be a good idea to publish good news more prominent in a new article?
Just to be complete: I never had problems with reboots of my FP3+. But since I received update 0066 my phone is always rebooting while doing phone calls.
So this means for my FP3+: The latest update introduced a new problem instead of solving other ones.
But since I know that there will be a solution for this with the January2021-update: I will wait for it and hope I can do calls then without reboots.
Thank you for working on this!
Interestingly, I am suddenly facing these very same issues with restarts while trying to initiate a call The phone app seems to hang, then crash, then causing the whole phone to restart. It’s strange because I installed the latest update days ago when it was released and never had a problem. Only today I noticed it, and I didn’t even restart the phone or anything today…
You might be right… Tried a factory reset, not taking over any backup/data and still the same issue. Plus, I don’t have any sound when playing YouTube videos, changing ring tones, etc. Very annoying this happens exactly the day before Christmas…
My partner and I bought two fairphones (FP3 in september, FP3+ in December).
The two phones were likely to work properly but then, random reboots started to occur several time a day since the 10th of January.
We have tried different things. On FP3+ we avoid the phone to connect in 4G. Only in 3G or home wifi, it works… Not satisfying at all but at least the random reboot stop.
On the FP3, I have observed that the phone always switch off when I am at home. I had to spend few days elsewhere and the phone never switched off… Here I have no wifi activated at all, only on 4G.
We are thus a little bit lost and also disappointed by the situation. I have contacted the customer service but got no answers.
There are similar complaints. As it happens in a specific location it may be due to network switching between Gs due to signal strengths, although that should only interupt calls not make the phone reboot.
But if it’s location specific there must be some signal that the phone is poorly interpreting.
Did you update the software around the same time and what version are you using 0077?
When you say you contacted cust serv is that an official support request and have you received an acknowledgement of your query and when did you contact them.
As you have described ~ when you put it on the desk it reboots ~ it may also be, unknown to you, rebooting in your pocket or bag as you move around ~ it does indicate a loose or poor connection. Dis and Re assembly seems a reasonable option to undertake.
Hi guys, pretty hard to tell if my problem is the same as yours but to add to the discussion, I own two SIM cards - one is a french carrier named Free Mobile on Roaming with the australian telco Optus, and the other one is the MVNO Boost Mobile running on australia’s Telstra network.
Whenever I switch my data to Free Mobile the phone reboots, sometimes not even being able to reach the PIN entry screen before rebooting again. I discarded the idea of a battery issue since this is extremely specific to this one carrier (I rarely have reboots with Boost Mobile).
Hope that can help anyone with a similar problem understand they are not alone.
I just got the FP3+ and had the rebooting issue already starting during the setup procedure. Not being able to find any information on how to resolve the issue, except for the FP support page telling me to turn off WiFi and see if that solved the issue, I was fed up with it. I returned the phone and ordered a new one but the problem persisted with the new device too.
It became really clear the phone interfered with the WiFi somehow and that made it reboot. Every time my phone rebooted, my housemate’s phone also lost connection with the WiFi.
2 days later though, the issue is resolved. What I didn’t notice, was that the phone had to update Android during/after the setup but the WiFi issues made that download go very slowly. There is no status bar for the Android update download, so I thought the update was already done. I got a notification the update was installed and I needed to reboot the phone. After that, the phone hasn’t rebooted a single time
TL;DR: If you get a new FP3(+) with this issue, make sure the Android update installs. It might be worth it to turn off the WiFi and just download it over your cellular data, since the reboots seem to come from a problem with the WiFi and that keeps the update from downloading too.
That’s quite an issue and good, that you noticed the source of your troubles.
Hopefully this will be a thing of the past sometime soon, when phones will be delivered with the new OS-version.
In the meantime it would be a good idea to send the package with an explanation for possible troubles.
May your experience be pure joy and fun from now on.