I got my new FP4 today and after the setup it was otherwise fine, but when the screen goes off, it doesn’t wake anymore. The phone vibrates when I put my finger on the scanner and plays the screencap sound when I hold power + vol down. So the phone is awake but the screen is all black.
The only thing I can do is to force reboot.
I did already contact support but got no response yet.
Anyone with similar problems?
No, I’m not going to just forget the problem and go around it with my 0 days old phone that I paid plenty for. Maybe later I’ll try something different.
For the whole community, it’s best that the bug gets fixed.
Same problem here, but a factory reset didn’t fix anything. I have contacted support but in the meantime, I have to reboot my phone several times an hour which is not great. Have anyone found even a workaround that at least prevents the reboots?
So I tried safe mode and it suffered from the same problem.
While the screen is black, I can plug the phone to a docking station and use it with an external monitor, keyboard and mouse; but the phone’s screen can’t be woken up, and the touchscreen doesn’t work.
I also tried disconnecting and reconnecting the screen but the problem remains the same. Do you have any idea which other module could be related to the issue, so I can try disconnecting/reconnecting it?
No other ideas. I don’t think there is a work-around as this should not be a common software bug. It woulod seem Fairphone would be best looking at the phone under warranty.
I get the same 2 days ago and I didn’t find a solution. I tried to reinstall the phot from 0 as I thought it was a customisation app which changes the main software.
I solved it but I don’t know why and how. It works fine since but reading yours it seems to be back in a few time
Incredible to get a phone which doesn’t wake up
It seems like Fairphone has no easy solution for now.
I suggest you try out the following :
Make sure the latest build is installed ( Settings → System → Advanced → System update → Check for update )
Try without any SIM card inserted
Try in safe mode (with the phone unlocked, long press the power button until power options show up, long press Restart then tap OK)
Try a factory reset ( Backup any essential data, and then go to Settings → System → Advanced → Reset options → Erase all data (factory reset) → Reset phone )
If nothing helps, contact support and they will offer you to send the unit to their repair center.
I just did a last factory reset before sending the phone in for repair and…it works now!
After a few tests, it seems like the problem comes from restoring data from a google account at the phone’s installation wizard.
My old phone was a Galaxy A5 2017 with an OLED display. The screen was configured in “Always On” mode. Maybe this is what caused the issue.
What I recommend for people encoutering this issue :
Backup all of your data, since only your Google-synced contacts will be restored. If you use WhatApp or any messaging app, do a backup of your conversations now or you will lose your latest messages and media.
Do a factory reset
Go through the installation wizard without going online, do not connect to your Google Account
When the wizard is complete, connect to your Google Account, but do not restore anything from any previous phone!
You now have to setup your phone and apps from scratch.
I don’t think this is the reason. I successfully restored a Google backup from a Huawei P30 OLED phone with active Always On Display and I didn’t have any issues.