Problem to unlock the FP4 via power button or anything at all

[anon9989719]

Hi and welcome to the forum.

Did you see the link above to

New FP4 does not wake up display

I got my new FP4 today and after the setup it was otherwise fine, but when the screen goes off, it doesn’t wake anymore. The phone vibrates when I put my finger on the scanner and plays the screencap sound when I hold power + vol down. So the phone is awake but the screen is all black. The only thing I can do is to force reboot. I did already contact support but got no response yet. Anyone with similar problems?