I got the new FP4 and was very happy with it up to the point when I wanted to lock the screen and unlock it again:
- Lock the screen by pressing the power button or by automated lock after xx time → result: always on display
- trying to unlock it by pressing the power button and then unlock the screen with the passcode or by scanning the finger print → result it works
- trying the whole process a second time → black screen, no always on display and no way to unlock it
The odd thing is, that the phone is not off you can hear the messages and it rings but now screen response.
What I tried:
- turning it off an on a gain and removing the battery
- Factory reset
- removing the display reconnecting it
→ Result: no change
Now I don’t know what else to do. Can someone please help?