Mobile data connection breaks after few minutes using dual SIM

Help Fairphone 4
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83

Hi all,

I’m having issues with my network connection as well. Made a post a fews ago but I just found this one.

I also have a dual SIM, and I lose network connection when I’m not connected to the WiFi. While having WiFi I can receive and make calls (with the “WiFi calls” setting OFF) but as soon as I turn the wifi off, no more signal and no more internet of course. I don’t see any difference using 5G or 4G or 3G/2G. The issue is still there. Sometimes I see some signal for 2seconds and it’s gone again.

I contacted the costumer service and they are looking into it. But I don’t know how long it will take…

I see this post started in Jan24. Did anyone get the connectivity issue properly fixed?

84

No fix yet. Support hasn’t answered in a while after stating they’re investigating it.

2 Likes
85

After several emails and months with the support on this topic, they gave up (with me) on this issue and offered me a discount code on the new FP6.

Just a small annotation, that this problem might never get fixed.

86

Wow that sounds disappointing and no so much in line with the values I would expect from this brand… I have been happy with the FP4 last 3 years but this kind of things might make me reconsider.

87

For me, it none of the SIMs with 4G or less. They only work if I am connected to the wifi

88

it’s very disappointing tbh